At a Glance
- Tasks: Manage LGPS pensions casework, ensuring accuracy and compliance while delivering excellent member service.
- Company: Join a leading pension administration company with a friendly and supportive culture.
- Benefits: Competitive salary, generous holiday, health plans, and a fantastic pension scheme.
- Other info: Enjoy hybrid working options, continuous development opportunities, and a vibrant workplace.
- Why this job: Enhance your skills in a dynamic environment while making a real difference for members.
- Qualifications: Experience in LGPS pensions administration and strong analytical skills required.
The predicted salary is between 28000 - 32000 € per year.
Remote/Hybrid Working with 2 days in Preston, Lancashire. Fully home-working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary £28K - £32k DOE, 37 hours a week.
A glance at the role:
We have the opportunity for an Experienced LGPS Pensions Administrator to join us on a full-time, permanent basis. You will have a strong background in LGPS, ideally in Retirements. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential.
A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
What we can offer you:
- £28,000 - £32,000 dependent on experience
- 25 days holiday, plus bank holidays and 2 additional concessionary days and a day for your Birthday, with the ability to buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme - Your Perk Site.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.
What you’ll be doing:
- Casework Delivery & Ownership - Process a range of LGPS pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards. Take end-to-end ownership of allocated cases, proactively managing workloads, dependencies and deadlines. Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.
- Member & Employer Experience - Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communications to individual needs and complexity. Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly. Deliver a consistently positive, professional and member-centric service experience.
- Quality, Assurance & Compliance - Apply up-to-date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities. Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data. Support quality assurance processes, including peer review, feedback activity and corrective action where required.
- Operational Effectiveness - Work independently with minimal supervision, prioritising workloads effectively in a high-volume, SLA-driven environment. Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery. Maintain accurate records and system data to support audit, reporting and service oversight.
- Collaboration & Continuous Improvement - Work collaboratively with colleagues and wider stakeholders to resolve queries and share technical knowledge. Contribute to service improvement activity by identifying theme trends, risks or process improvements. Actively engage in learning and development to maintain and enhance technical and service capability.
What we need from you:
- Proven experience in LGPS pensions administration, with the ability to manage complex casework independently.
- Strong numerical and analytical skills with high attention to detail and accuracy.
- Ability to work to deadlines while maintaining service quality and compliance.
- Excellent written and verbal communication skills, with a strong customer service focus.
- Ability to take ownership, problem solve effectively and escalate appropriately.
- Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel).
Nice to have:
- Experience working in a high-volume, SLA-driven Member Services environment.
- Working towards or holding a recognised pensions qualification.
Qualifications: 5 GCSEs or equivalent, including Maths and English at Grade C or above.
Working with and upholding our values:
- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking
LGPS Experienced Pensions Administrator Retirements Team in Preston employer: Local Pensions Partnership
At Local Pensions Partnership Administration (LPPA), we pride ourselves on being an exceptional employer, offering a supportive and friendly work culture that prioritises personal and professional development. With flexible hybrid or remote working options, competitive salaries, and a comprehensive benefits package including generous holiday allowances and health plans, LPPA is dedicated to fostering a positive environment where employees can thrive and make a meaningful impact in the pensions sector.
StudySmarter Expert Advice🤫
We think this is how you could land LGPS Experienced Pensions Administrator Retirements Team in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry, especially those who work with LGPS. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your LGPS knowledge. Be ready to discuss specific casework scenarios you've handled. Show them you know your stuff and can hit the ground running!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace LGPS Experienced Pensions Administrator Retirements Team in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in LGPS pensions administration, especially in retirements, to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working with pensions and how your experience aligns with our values. A personal touch can really make your application stand out!
Showcase Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. This is your chance to demonstrate your attention to detail and customer service focus.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Local Pensions Partnership
✨Know Your LGPS Inside Out
Make sure you brush up on your knowledge of the Local Government Pension Scheme (LGPS) regulations and processes. Being able to discuss specific casework examples, especially around retirements, will show that you’re not just familiar with the basics but can handle complex scenarios.
✨Showcase Your Customer Service Skills
Since this role involves a lot of member and employer interaction, prepare to share examples of how you've provided excellent customer service in the past. Think about times when you’ve tailored your communication to meet individual needs or resolved tricky queries.
✨Demonstrate Your Attention to Detail
In pensions administration, accuracy is key. Be ready to discuss how you ensure precision in your work, whether it’s through double-checking calculations or maintaining accurate records. You might even want to bring along a sample of your work to illustrate your meticulous approach.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage workloads under pressure. Think about how you would handle potential delays or risks in casework and be prepared to explain your thought process clearly.
