At a Glance
- Tasks: Lead and inspire teams to deliver top-notch pensions administration services.
- Company: Join a forward-thinking organisation dedicated to exceptional member service.
- Benefits: Competitive salary, hybrid working options, and opportunities for professional growth.
- Other info: Dynamic role with significant impact on team performance and member satisfaction.
- Why this job: Make a real difference in the lives of members while driving operational excellence.
- Qualifications: Proven leadership experience and a passion for delivering high-quality services.
The predicted salary is between 65000 - 75000 £ per year.
Member Services Lead – Pensions (Hybrid or Remote with Travel to Preston) Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston. £65k-£75k DOE + benefits- 37 hours a week Please note, shortlisting will be concluded on 20th July, with interviews to be scheduled w/c 3rd and 10th August.
A glance at the role: Our Senior Manager Member Services Lead role is a key senior leadership role with responsibility for shaping and delivering high-quality pensions administration across LGPS, Police and Fire schemes.
You will lead large-scale service delivery, drive operational excellence, and play a critical role in transforming how we deliver member and employer outcomes.
The role holder will be accountable for the delivery of client SLAs, driving high performance across teams, and embedding a culture where exceptional member service is at the heart of everything we do.
They will play a critical role in developing people capability, strengthening operational performance, and leading continuous improvement initiatives.
As a senior leader within Member Services, you will lead, motivate and inspire multidisciplinary administration teams, working in close partnership with the Head of Member Services and wider leadership group to ensure LPPA continues to...
Contact Details:
Local Pensions Partnership Recruitment Team
