At a Glance
- Tasks: Create engaging content to simplify pension information for members across various platforms.
- Company: Join a multi-award-winning organisation leading in pension administration.
- Benefits: Competitive salary, generous holiday, health plans, and free snacks.
- Other info: Hybrid role with opportunities for professional growth and a supportive team environment.
- Why this job: Make a real difference in people's lives by guiding them through their pension journey.
- Qualifications: Strong writing skills and experience in communications; B2C experience preferred.
The predicted salary is between 28000 - 42000 £ per year.
We are looking for a creative, member-focused Communications Specialist to join our Marketing & Communications team. In this role, you will turn complex pension information into clear, engaging, easy to understand content by delivering high-impact, engaging communications across 19 police, firefighter and local government pension schemes. You will guide members through every stage of their pension journey from joining the scheme and understanding their options to preparing them for retirement and taking their pension.
A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
What we can offer you:
- Competitive salary DOE.
- 25 days holiday, plus bank holidays, 2 additional concessionary days and a half day for your Birthday, with the ability to buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to a Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- Access to our bespoke Reward Discount Scheme Your Perk Site.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.
What you will be doing:
- Deliver multi-channel communications (online and offline) that improve member understanding and experience.
- Lead annual regulatory communications and seasonal campaigns.
- Create newsletters, blogs, news stories and member letters.
- Produce storyboards and scripts for member video content.
- Support onboarding communications for new clients.
- Improve website and portal content using WordPress and PensionPoint.
- Use insights, surveys and feedback to improve the member experience.
- Produce reports and recommendations for internal stakeholders.
- Work closely with Contact Centre, Member Services, Technical, Compliance and Finance teams.
About You:
- Experienced communications professional, ideally with B2C experience.
- Excellent writing, editing and proofreading skills.
- Strong attention to detail and confident creating content across different media.
- Able to manage priorities, deadlines and multiple projects.
- Creative thinker, open to new ideas and emerging technologies.
- Comfortable analysing survey data and presenting insights.
- Strong relationship-building and stakeholder skills.
- Proficient with MS Office and working within brand guidelines.
- Experience in pensions or financial services is desirable but not essential.
Our Values:
- Doing the right thing
- Forward thinking
- Working together
- Committed to excellence
Member Communications Specialist employer: Local Pensions Partnership
Local Pensions Partnership Administration (LPPA) is an exceptional employer that prioritises employee well-being and professional growth. With a competitive salary, generous holiday allowance, and access to health plans, LPPA fosters a supportive work culture where creativity thrives. Employees enjoy a hybrid working model in Preston, along with opportunities for continuous learning and engagement through social events and wellbeing initiatives, making it a rewarding place to build a career in member communications.
Contact Details:
Local Pensions Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Member Communications Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your skills align with their mission. Remember, they want to see your passion for member-focused communication!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience in creating engaging content and how it can benefit their members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Member Communications Specialist
Some tips for your application 🫡
Show Your Creative Side:As a Member Communications Specialist, creativity is key! Make sure your application reflects your ability to turn complex information into engaging content. Use examples from your past work to showcase how you've done this before.
Tailor Your Application:Don’t just send a generic CV and cover letter. Tailor your application to highlight your experience in communications, especially any B2C work. We want to see how you can specifically contribute to our mission at LPPA.
Proofread, Proofread, Proofread!:Attention to detail is crucial in this role. Before hitting send, double-check your application for any typos or grammatical errors. A polished application shows us you care about quality and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Local Pensions Partnership
✨Know Your Audience
Before the interview, take some time to research the organisation and its members. Understand their needs and how your role as a Member Communications Specialist can make a difference. This will help you tailor your responses and show that you're genuinely interested in improving member experiences.
✨Showcase Your Writing Skills
Since this role heavily relies on communication, be prepared to demonstrate your writing prowess. Bring samples of your previous work, such as newsletters or blogs, and be ready to discuss your creative process. Highlight how you've turned complex information into engaging content in the past.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and creativity. Think of examples where you've successfully managed multiple projects or improved communication strategies. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
