At a Glance
- Tasks: Lead and inspire teams to deliver top-notch pensions administration services.
- Company: Join a multi-award-winning organisation in the pension sector.
- Benefits: Competitive salary, annual bonus, 30 days holiday, and professional development opportunities.
- Other info: Hybrid working with travel options and a supportive, inclusive culture.
- Why this job: Make a real impact in a fast-paced, collaborative environment focused on exceptional member service.
- Qualifications: Proven leadership experience and a passion for delivering high-quality service.
The predicted salary is between 65000 - 75000 £ per year.
Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston. £65k-£75k DOE + benefits - 37 hours a week.
Please note, shortlisting will be concluded on 20th July, with interviews to be scheduled w/c 3rd and 10th August.
A glance at the role:
Our Senior Manager Member Services Lead role is a key senior leadership role with responsibility for shaping and delivering high-quality pensions administration across LGPS, Police and Fire schemes. You will lead large-scale service delivery, drive operational excellence, and play a critical role in transforming how we deliver member and employer outcomes.
The role holder will be accountable for the delivery of client SLAs, driving high performance across teams, and embedding a culture where exceptional member service is at the heart of everything we do. They will play a critical role in developing people capability, strengthening operational performance, and leading continuous improvement initiatives.
As a senior leader within Member Services, you will lead, motivate and inspire multidisciplinary administration teams, working in close partnership with the Head of Member Services and wider leadership group to ensure LPPA continues to deliver value and trusted outcomes for our stakeholders.
At LPPA, we are continuing to evolve our operating model, investing in technology, and strengthening our service delivery approach. This role offers the opportunity to influence that journey and make a tangible impact across a large and complex client base.
This is an excellent opportunity for an experienced leader to shape service delivery within a fast-paced, collaborative and customer-focused organisation. You will be part of a supportive and inclusive culture, with significant opportunities for ongoing professional development and the chance to make a meaningful impact at a strategic level.
A bit about us:
Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
What we can offer you:
- Competitive salary £65k-£75k DOE + inclusion in annual bonus scheme
- 30 days holiday
Member Services Lead - Pensions (Hybrid or Remote with Travel to Prest in London employer: Local Pensions Partnership
At Local Pensions Partnership Administration (LPPA), we pride ourselves on being an exceptional employer, offering a collaborative and customer-focused work culture that empowers our employees to thrive. With competitive salaries, generous benefits including a robust pension scheme, and opportunities for professional growth, we ensure our team members feel valued and supported while making a meaningful impact in the pensions sector. Our hybrid working model and commitment to employee wellbeing further enhance the experience of working in our vibrant Preston office, making LPPA a fantastic place to build your career.
Contact Details:
Local Pensions Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Lead - Pensions (Hybrid or Remote with Travel to Prest in London
✨Tap into Campus Networks
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We think you need these skills to ace Member Services Lead - Pensions (Hybrid or Remote with Travel to Prest in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Local Pensions Partnership.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Local Pensions Partnership's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Local Pensions Partnership
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Local Pensions Partnership.
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✨Show Your Passion for Finance
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✨Network with Industry Professionals
Before your interview, reach out to current or former Local Pensions Partnership employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
