Insights Lead

Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel (Minimum 4 office days) for candidates living 50+ miles from our offices in Preston. £55-60k DOE + Bonus & benefits - 37 hours a week.

A glance at the Role:

The Insights Lead provides expert analytical insight across the Planning & Insights function, transforming operational, forecasting and performance data into actionable intelligence, whilst managing performance and delivery through your team. The role elevates data maturity, ensures high-quality insight for operational decision making, and acts as the analytical lead for both strategic and tactical initiatives. The ability to tell a story with Data is essential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UKs leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary £55k 60k DOE + inclusion in annual bonus scheme
• 25 days holiday, plus bank holidays and 2 additional concessionary days and day for your Birthday, with the ability to buy and sell leave
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support
• The opportunity to earn through our Employee Referral Scheme
• Access to our bespoke Reward Discount Scheme Your Perk Site
• Opportunities to attend Wellbeing webinars and social events
• Daily free fruit and snacks available to you in our office
• Free Car Parking in Preston City Centre
• A collaborative & inclusive organisational culture

Key Responsibilities:

• Lead the design, development and automation of dashboards, reporting suites and analytical tools.
• Translate complex data into clear insight for decision makers, providing narrative-driven recommendations.
• Partner with Planning to validate forecast assumptions and produce performance variance analysis.
• Drive data quality improvements and define data governance standards within Planning & Insights.
• Own the analytical roadmap, prioritising high-value insights and ensuring timely delivery.
• Coach and technically develop the Insights Analysts in modern analytical techniques and tools.
• Support strategic projects with scenario modelling, trend analysis and evidence-based recommendations.
• Support wider stakeholder population, e.g. Change, IT, HR & Finance.
• Communicate clearly to ensure team members are working harmoniously and to the same standard.
• Make effective decisions to aid with the progression of projects and problem-solving.
• Motivate, support and drive the team towards their goals.
• Undertake full responsibility for the management and development of the team.

What you will bring:

• Extensive experience in data, analytics, or insights roles, including leading BI/analytics teams. (Ideally 5-10+ years experience)
• Proven ability to manage, coach, and develop analysts, foster a high-performance culture, and set clear standards.
• Experience shaping and delivering a data and insights strategy aligned to organisational goals.
• Able to manage multiple deadlines, prioritise effectively, and take ownership for delivery in a fast-paced environment.
• Strong experience in analytics, insight, or BI within operations, financial services, or similar data-driven environments.
• Proven Data Story Telling ability.
• Excellent ability to communicate complex data clearly to non-technical audiences.
• Predictive and Prescriptive analytics with a focus on member outcomes, continuous improvement and cost profile.
• Strong communication and report writing skills, able to present complex information simply and persuasively.
• Proven ability to influence stakeholders at all levels and build strong internal and external working relationships.
• Confident representing the team, challenging constructively, and providing thought leadership.
• Commercial and strategic insight mindset proven ability to translate ambiguous business questions into clear analytical approaches, delivering insights that influence strategy, prioritisation and operational efficiency rather than descriptive reporting.
• Stakeholder leadership without authority highly effective at influencing senior stakeholders, challenging assumptions constructively, and acting as a trusted advisor while operating without formal line management responsibility.
• Advanced skills in SQL, Python or R, and data visualisation tools (Power BI, Tableau).
• Experience influencing senior stakeholders.
• Experience of Contact Centre WFM & Telephony platforms Avaya, Verint, NICE, others.
• Strong lateral thinker with the intellectual agility to explore unstructured problems, identify patterns, and generate creative analytical solutions.
• High level of accuracy, attention to detail, and ability to identify trends, anomalies, and underlying drivers.
• Able to interpret data with a clear commercial mindset - articulating the so what and the operational/strategic implications.

Nice to have:

• Comfortable working in an environment with ambiguity, shifting priorities, and evolving information.
• Creative, open to new ideas and new ways of working; willing to challenge established approaches constructively.
• Experience designing analytical strategy or data standards.
• Data governance practices and procedures.
• Experience supporting change and/or continuous improvement (Technology deployments, systems migration, benefit realisation tracking).
• Coaching, mentoring and quality assurance experience supporting the development of junior analysts through informal coaching, peer review and setting analytical standards, contributing to overall team capability and insight maturity.
• Experience working in a regulated environment and with external clients.
• Proactive, self-motivated, and able to manage a high personal workload with multiple deadlines.
• Industry-based qualifications or certification as appropriate to the role. The Forum, CCMA, Microsoft, Google Analytics, DAMA, LSS (Green Black).