At a Glance
- Tasks: Manage Police and Fire pensions casework with accuracy and empathy.
- Company: Join a leading pensions organisation with a friendly and supportive culture.
- Benefits: Competitive salary, generous holiday, health plans, and professional development opportunities.
- Other info: Enjoy a hybrid work model, free snacks, and a vibrant team atmosphere.
- Why this job: Make a real difference in people's lives while growing your career in pensions.
- Qualifications: Experience in Police or Fire pensions administration and strong analytical skills.
The predicted salary is between 28000 - 32000 £ per year.
Remote/Hybrid Working with 2 days in Preston, Lancashire. Fully home-working contracts will be considered for candidates living 50+ miles from our offices in Preston. Salary circa £28K - £32k DOE, 37 hours a week.
A glance at the role: We have the opportunity for an Experienced Police or Fire Pensions Administrator to join us on a full-time, permanent basis. You will have a strong background in Police or Fire schemes. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, and you will be supported to reach your full potential.
A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UKs leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
What we can offer you:
- £28,000 - £32,000 dependent on experience.
- 25 days holiday, plus bank holidays and 2 additional concessionary days and a day for your Birthday, with the ability to buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme Your Perk Site.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.
What you'll be doing:
- Casework Delivery & Ownership - Process a range of Police & Fire pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards. Take end to end ownership of allocated cases, proactively managing workloads, dependencies and deadlines. Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.
- Member & Employer Experience - Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity. Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly. Deliver a consistently positive, professional and member-centric service experience.
- Quality, Assurance & Compliance - Apply up to date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities. Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data. Support quality assurance processes, including peer review, feedback activity and corrective action where required.
- Operational Effectiveness - Work independently with minimal supervision, prioritising workloads effectively in a high volume, SLA driven environment. Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery. Maintain accurate records and system data to support audit, reporting and service oversight.
- Collaboration & Continuous Improvement - Work collaboratively with colleagues and wider stakeholders to resolve queries and share technical knowledge. Contribute to service improvement activity by identifying theme trends, risks or process improvements. Actively engage in learning and development to maintain and enhance technical and service capability.
What we need from you:
- Proven experience in Police or Fire pensions administration, with the ability to manage complex casework independently.
- Strong numerical and analytical skills with high attention to detail and accuracy.
- Ability to work to deadlines while maintaining service quality and compliance.
- Excellent written and verbal communication skills, with a strong customer service focus.
- Ability to take ownership, problem solve effectively and escalate appropriately.
- Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel).
Nice to have:
- Experience working in a high volume, SLA driven Member Services environment.
- Working towards or holding a recognised pensions qualification.
Qualifications: 5 GCSEs or equivalent including Maths and English at Grade C or above.
Working with and upholding our values: Working together - Committed to excellence - Doing the right thing - Forward thinking.
Experienced Pensions Administrator Police & Fire Team (Hybrid or Rem employer: Local Pensions Partnership
At Local Pensions Partnership Administration (LPPA), we pride ourselves on being an exceptional employer, offering a supportive and sociable work culture that prioritises personal and professional development. With flexible hybrid working options, competitive salaries, and a comprehensive benefits package including generous holiday allowances and health plans, LPPA is dedicated to fostering a positive environment where employees can thrive and make a meaningful impact in the pensions sector.
Contact Details:
Local Pensions Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Pensions Administrator Police & Fire Team (Hybrid or Rem
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions sector, especially those who work with Police or Fire schemes. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of LGPS regulations and LPPA guidance. We want you to shine when discussing your experience and how it aligns with the role. Practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex casework in the past. This will demonstrate your ability to manage workloads effectively and deliver top-notch service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our friendly team at LPPA.
We think you need these skills to ace Experienced Pensions Administrator Police & Fire Team (Hybrid or Rem
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Police or Fire pensions administration. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of member and employer interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate with our members.
Highlight Your Problem-Solving Abilities:We love candidates who can take ownership and solve problems effectively. Share examples in your application where you've successfully managed complex casework or resolved issues independently. This will show us you’re the right fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Local Pensions Partnership
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Police and Fire pension schemes. Familiarise yourself with the latest regulations and any recent changes in legislation. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to provide clear, empathetic responses to member and employer enquiries. Think about times when you've managed expectations or resolved complex issues, as this is crucial for the role.
✨Demonstrate Your Attention to Detail
Since accuracy is key in pensions administration, be ready to discuss how you ensure precision in your work. Bring up specific instances where your attention to detail made a difference, especially in high-pressure situations.
✨Be Ready to Discuss Continuous Improvement
Think about ways you've contributed to service improvements in previous roles. Whether it’s identifying trends or suggesting process enhancements, showing that you’re proactive about continuous improvement will resonate well with the interviewers.
