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- Tasks: Lead and inspire a team to deliver top-notch pensions administration services.
- Company: Join a multi-award-winning organisation in the pension sector.
- Benefits: Enjoy a competitive salary, annual bonus, and 30 days holiday.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in pensions administration and strong leadership skills.
- Other info: Flexible hybrid working with opportunities for personal and professional growth.
The predicted salary is between 65000 - 70000 £ per year.
Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston. £65k-£70k DOE + benefits - 37 hours a week.
A glance at the role: Our Member Services Lead role combines technical experience of the LGPS, Police or Firefighters pension schemes and service delivery experience, to deliver a market-leading pensions administration service. The role holder will be responsible for ensuring client SLAs are delivered, staff are developed, and that member service is key to everything we do. The role holder will lead, motivate and inspire the administration team, whilst working closely with the Head of Member Services to ensure LPPA provide value to our stakeholders.
This is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential.
A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UKs leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
What we can offer you:
- Competitive salary £65k-£70k DOE + inclusion in annual bonus scheme.
- 30 days holiday, plus
Member Services Lead in Blackburn employer: Local Pensions Partnership
Contact Detail:
Local Pensions Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Lead in Blackburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions sector, especially those who know about LGPS, Police, or Firefighters schemes. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and service delivery experience. We recommend practising common interview questions related to member services and thinking of examples that showcase your leadership skills.
✨Tip Number 3
Show your passion for customer service! During interviews, highlight how you've gone above and beyond to ensure client satisfaction. Remember, this role is all about delivering a top-notch experience for members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our awesome company culture there.
We think you need these skills to ace Member Services Lead in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Member Services Lead role. Highlight your technical knowledge of pension schemes and any leadership experience you've had, as this is key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about member services and how you can contribute to our mission at LPPA. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver excellent service and lead a team. Numbers and results speak volumes, so don’t shy away from sharing them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Local Pensions Partnership
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of the LGPS, Police, and Firefighters pension schemes. Being able to discuss specific details and demonstrate your technical expertise will show that you're serious about the role and understand the intricacies involved.
✨Showcase Your Leadership Skills
As a Member Services Lead, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on how you developed staff and improved service delivery. This will highlight your ability to manage and enhance team performance.
✨Understand Client SLAs
Familiarise yourself with what Service Level Agreements (SLAs) are relevant to the role. Be ready to discuss how you would ensure these are met and exceeded, as this is crucial for delivering a top-notch pensions administration service.
✨Emphasise Your Customer Focus
LPPA prides itself on being customer-focused, so be prepared to share examples of how you've put customers first in previous roles. Discuss how you’ve handled challenges and ensured client satisfaction, as this will resonate well with the interviewers.