At a Glance
- Tasks: Manage LGPS pensions casework and provide excellent member support.
- Company: Join a leading pension administration company with a friendly culture.
- Benefits: Competitive salary, generous holiday, health plans, and employee discounts.
- Other info: Remote/hybrid work options and opportunities for personal development.
- Why this job: Enhance your skills in a supportive environment while making a real impact.
- Qualifications: Experience in LGPS pensions administration and strong communication skills.
The predicted salary is between 28000 - 32000 £ per year.
Transfers & Aggregations Team
Remote/hybrid working with two days in Preston, Lancashire. Fully home working contracts will be considered for candidates living 50+ miles from our offices in Preston.
Salary: £28K - £32K DOE, 37 hours a week.
A glance at the role:
We have the opportunity for an Experienced LGPS Pensions Administrator to join us on a full-time, permanent basis. You will have a strong background in LGPS, ideally in Transfers. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential.
A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
What we can offer you:
- £28,000 - £32,000, dependent on experience
- 25 days holiday, plus bank holidays and two additional concessionary days and a half day for your Birthday, with the ability to buy and sell leave
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support
- The opportunity to earn through our Employee Referral Scheme
- Access to our bespoke Reward Discount Scheme
- Opportunities to attend Wellbeing webinars and social events
- Daily free fruit and snacks available to you in our office
- Free Car Parking in Preston City Centre
What you’ll be doing:
- Casework Delivery & Ownership: Process a range of LGPS pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards. Take end-to-end ownership of allocated cases, proactively managing workloads, dependencies and deadlines. Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.
- Member & Employer Experience: Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity. Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly. Deliver a consistently positive, professional and member-centric service experience.
- Quality, Assurance & Compliance: Apply up-to-date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities. Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data. Support quality assurance processes, including peer review, feedback activity and corrective action where required.
- Operational Effectiveness: Work independently with minimal supervision, prioritising workloads effectively in a high-volume, SLA driven environment. Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery. Maintain accurate records and system data to support audit, reporting and service oversight.
- Collaboration & Continuous Improvement: Work collaboratively with colleagues and wider stakeholders to resolve queries and share technical knowledge. Contribute to service improvement activity by identifying theme trends, risks or process improvements. Actively engage in learning and development to maintain and enhance technical and service capability.
What we need from you:
- Proven experience in LGPS pensions administration, with the ability to manage complex casework independently
- Strong numerical and analytical skills with close attention to detail and accuracy
- Ability to work to deadlines while maintaining service quality and compliance
- Excellent written and verbal communication skills, with a strong customer service focus
- Ability to take ownership, problem solve effectively and escalate appropriately
- Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel)
Nice to have:
- Experience working in a high-volume, SLA driven Member Services environment
- Working towards or holding a recognised pensions qualification
Qualifications:
5 GCSEs or equivalent, including Maths and English at Grade C or above.
Working with and upholding our values:
- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking
LGPS Experienced Pensions Administrator in Blackburn employer: Local Pensions Partnership
At Local Pensions Partnership Administration (LPPA), we pride ourselves on being an exceptional employer, offering a supportive and sociable work culture that fosters continuous personal and professional development. With competitive salaries, generous holiday allowances, and access to excellent benefits such as health plans and a robust pension scheme, we ensure our employees feel valued and empowered to reach their full potential while enjoying the flexibility of remote and hybrid working arrangements in Preston.
Contact Details:
Local Pensions Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land LGPS Experienced Pensions Administrator in Blackburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry, especially those who work with LGPS. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your LGPS knowledge. Be ready to discuss specific casework scenarios you've handled. We want to see how you tackle challenges and ensure compliance!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've provided clear and empathetic responses to member enquiries. This is key in delivering a positive experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace LGPS Experienced Pensions Administrator in Blackburn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in LGPS pensions administration. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of member and employer interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate with our members.
Highlight Your Problem-Solving Abilities:We love candidates who can take ownership and solve problems effectively. Share examples in your application where you've successfully managed complex casework or resolved issues independently.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Local Pensions Partnership
✨Know Your LGPS Inside Out
Make sure you brush up on your knowledge of the Local Government Pension Scheme (LGPS) regulations and processes. Familiarise yourself with common casework scenarios, especially around transfers and aggregations, as this will show your expertise and confidence during the interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to provide clear and empathetic responses to member and employer enquiries. Think about times when you've managed expectations or resolved complex issues, as this will demonstrate your customer service focus and problem-solving skills.
✨Demonstrate Attention to Detail
Since accuracy is key in pensions administration, be ready to discuss how you ensure precision in your work. You might want to mention specific tools or methods you use to maintain high standards, especially when dealing with calculations and compliance.
✨Emphasise Your Team Spirit
Collaboration is important in this role, so think of examples where you've worked effectively with colleagues or stakeholders. Highlight any contributions you've made to service improvements or how you've shared knowledge, as this aligns with the company's values of working together and continuous improvement.
