At a Glance
- Tasks: Lead and shape the Contact Centre learning journey for new starters and ongoing development.
- Company: Join a multi-award-winning pension administration company focused on member experience.
- Benefits: Competitive salary, 25 days holiday, health plans, and hybrid working options.
- Other info: Enjoy a collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by developing others and enhancing customer service quality.
- Qualifications: Experience in Contact Centres and a passion for training and development.
The predicted salary is between 40000 - 50000 £ per year.
Hybrid Working with a minimum of 2 days in Preston, Lancashire. Competitive Salary of £40k-50k DOE & benefits. 37 hours a week.
A glance at the role:
Are you passionate about helping people build confidence, capability and career-long skills? We’re looking for a Development Centre Delivery Lead to shape and lead our Contact Centre learning offer from new starter induction through to ongoing technical, behavioural and service excellence development. This is a role where your work will directly shape colleague capability, improve member experience and support operational performance across our Contact Centre.
You’ll own and lead the end-to-end Contact Centre curriculum, from induction and new starters through to ongoing technical and behavioural development, creating structured learning pathways that drive measurable improvements in quality, customer experience and performance. Working independently and as part of the MS Development Team, the role ensures the design and delivery of high-quality, engaging face-to-face and digital learning solutions aligned to business priorities, service transformation and evolving operational needs.
You’ll be joining a friendly, collaborative and member-focused organisation where continuous improvement really matters and where your ideas, expertise and passion for developing others will be valued. Alongside a competitive salary and hybrid working, you’ll have access to a strong benefits package designed to support your wellbeing, development and work-life balance.
A bit about us:
Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
What we can offer you:
- Competitive salary £40k-50k DOE.
- 25 days holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the option to buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme Your Perk Site.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.
What you’ll be doing:
You’ll make an impact by:
- Shaping the curriculum owning the Contact Centre learning journey from induction and new starter training through to ongoing technical and behavioural development.
- Using insight to improve performance translating QA results, call data and customer feedback into targeted learning that improves quality, satisfaction and first contact resolution.
- Influencing stakeholders partnering with Contact Centre Managers and senior leaders to align training priorities with business needs.
- Building consistency and confidence standardising training, quality assuring delivery and supporting SMEs and trainers to deliver high-quality learning.
What we need from you:
We’re looking for someone with strong Contact Centre knowledge and a passion for developing people. You will already have experience owning a curriculum, designing blended learning, improving service quality through training, or using performance insight to shape capability plans.
- Experience improving customer service, member experience or operational quality.
- Strong stakeholder management and influencing skills.
- Ability to design and deliver blended/digital learning.
- Excellent organisational, communication and IT skills.
- Ability to work in a fast-paced environment with a focus on performance outcomes.
Nice to have:
- Excellent facilitation skills.
Qualifications:
- 5 GCSEs or equivalent, including Maths and English at Grade C or above.
Working with and upholding our values:
- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking
Development Centre Delivery Lead LGPS Pensions Contact Centre in Blackburn employer: Local Pensions Partnership
At Local Pensions Partnership Administration, we pride ourselves on being a supportive and collaborative employer that values the development of our employees. With a competitive salary, hybrid working options, and a comprehensive benefits package including generous holiday allowances and health plans, we foster a culture of continuous improvement and well-being. Join us in Preston, where your passion for developing others will directly enhance colleague capability and member experience in a friendly, member-focused environment.
Contact Details:
Local Pensions Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Development Centre Delivery Lead LGPS Pensions Contact Centre in Blackburn
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We think you need these skills to ace Development Centre Delivery Lead LGPS Pensions Contact Centre in Blackburn
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Local Pensions Partnership, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
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Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Local Pensions Partnership and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Local Pensions Partnership
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Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Local Pensions Partnership might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
