Office Administrator / Booking Coordinator at Local Maids
Local Maids is looking for an organised and reliable Office Administrator / Booking Coordinator to join our team. This is a full-time, office-based position involving managing customer bookings, assigning cleaners and ensuring our daily cleaning appointments run smoothly.
Key Responsibilities
- Manage new and existing customer bookings.
- Assign cleaners based on availability and location.
- Organise and update cleaners’ schedules.
- Arrange cover when cleaners are unavailable.
- Respond to customer calls, emails and messages.
- Reschedule and cancel bookings when required.
- Deal professionally with customer queries and complaints.
- Communicate booking details and instructions to cleaners.
- Maintain accurate customer and cleaner records.
- Assist with recruitment and onboarding of cleaners.
- Carry out general office administration.
Experience & Requirements
Previous office, administration, customer service or scheduling/booking experience is required. You must have good communication and organisational skills, be confident speaking to customers over the phone, and be comfortable managing multiple bookings and last-minute changes.
You must be able to reliably commute to our office in Mitcham for this full-time position.
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Office Administrator / Booking Coordinator employer: Local Maids
Local Maids is an excellent employer that values its team members by offering a supportive work culture and opportunities for personal growth. With a focus on building strong relationships with clients across London, Greater London, and Surrey, employees enjoy the benefits of flexible hours, tips, and bonuses, all while working in a dynamic and rewarding environment.
