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For Companies At a Glance
- Tasks: Engage with potential customers, convert leads into bookings, and manage scheduling efficiently.
- Company: Fast-growing domestic cleaning company focused on excellent customer experience.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact in customer satisfaction and service delivery.
- Qualifications: Sales experience, strong communication skills, and a knack for organisation.
- Other info: Office-based role in Mitcham with a focus on teamwork and achieving targets.
The predicted salary is between 30000 - 42000 £ per year.
Company Overview
Local Maids is a modern, fast-growing domestic cleaning company focused on reliable recurring cleans and excellent customer experience. We combine vetted cleaners with simple online systems so customers can book, manage and adjust their cleaning with ease. Our priority is consistent service, clear communication, and long-term customer relationships.
Role Summary
This is a sales-led role. You will be the person who picks up new enquiries fast, follows up consistently, converts leads into booked cleans, and works through older leads to generate additional bookings. You’ll manage the pipeline in our CRM, handle inbound and outbound calls, and ensure bookings are scheduled correctly (postcode, availability, and continuity of cleaner where possible). You’ll be confident making decisions, driving outcomes, and working to clear weekly targets.
Key Responsibilities (Sales-First)
- Speed-to-lead: Call new enquiries quickly (same day where possible) and maximise conversion from first contact.
- Convert enquiries into bookings: Handle objections, explain the service clearly, and close bookings on the phone.
- Outbound follow-up: Work through older/colder leads daily (CRM lists) to re-engage and convert.
- Pipeline ownership: Use the CRM every day to update stages, notes, deal values, next actions and outcomes.
- Increase recurring revenue: Encourage suitable customers into regular cleaning schedules where appropriate (weekly/fortnightly/monthly).
- Quote and booking accuracy: Confirm key details (postcode, access, frequency, priorities) and book the right slot.
- Scheduling and continuity: Schedule/reschedule cleans efficiently by postcode and availability, aiming for the same cleaner wherever possible.
- Customer experience: Keep communication clear and professional via phone, email and messaging; reduce no-shows and last-minute issues through proactive follow-up.
- Team coordination: Liaise with the ops team/cleaners to ensure bookings are covered and any changes are actioned quickly.
Optional (Nice-to-Have) Responsibilities
Depending on experience and workload, you may also support: Cleaner recruitment support: screening calls/messages, booking interviews, basic onboarding admin, keeping a warm pool of cleaners for busy postcodes.
Success Measures (KPIs)
You’ll be measured on commercial outcomes, such as:
- Lead response time / contact rate
- New bookings per week (from inbound + reactivation)
- Lead-to-booking conversion rate
- Reactivation bookings from older leads
- Show-up rate / cancellation reduction
- CRM hygiene (notes, stages, next actions kept up to date)
Requirements
- Proven experience in sales, telesales, lead conversion, or a high-volume call environment (service-based is ideal).
- Confident, persuasive phone manner with strong objection handling and the ability to close.
- Highly organised: you run your own follow-ups and never lose track of next actions.
- Comfortable working to targets and being accountable for results.
- Tech-savvy: confident using CRMs, calendars, spreadsheets, and multiple browser tools.
- Practical understanding of London areas/postcodes and travel time considerations (preferred).
- Reliable, mature attitude and a desire to grow with a scaling business.
Working Arrangement
Office-based role in Mitcham (near Colliers Wood). Hours can be set to suit the right candidate (typically full-time, with some flexibility). Start date: as soon as possible.
What We’re Looking For
A commercially minded, energetic operator who:
- enjoys calling leads and closing
- follows up relentlessly without being pushy
- moves quickly and stays calm under pressure
- takes ownership of outcomes, not just tasks
Sales & Scheduling Coordinator in Mitcham employer: Local Maids
Contact Detail:
Local Maids Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Scheduling Coordinator in Mitcham
✨Tip Number 1
Speed is key! When you see a job that excites you, don’t wait around. Pick up the phone and call them as soon as possible. Show them you’re eager and ready to jump in!
✨Tip Number 2
Practice your pitch! You’ll want to be confident and persuasive on the phone. Role-play with a friend or in front of the mirror to nail down how you’ll handle objections and close those bookings.
✨Tip Number 3
Stay organised! Use a CRM or even a simple spreadsheet to keep track of your leads and follow-ups. This will help you manage your pipeline effectively and ensure no opportunity slips through the cracks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining the team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Sales & Scheduling Coordinator in Mitcham
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight any previous sales experience in your application. We want to see how you've successfully converted leads in the past, so share specific examples that demonstrate your persuasive phone manner and ability to handle objections.
Be Organised: Since this role involves managing a pipeline in our CRM, it’s crucial to show us how organised you are. Mention any tools or systems you’ve used to keep track of leads and follow-ups, as this will give us confidence in your ability to stay on top of things.
Know Your Stuff: Familiarise yourself with London areas and postcodes, as this knowledge will be beneficial in scheduling cleans efficiently. If you have any experience with service-based industries, make sure to mention it – we love candidates who understand the importance of customer experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Local Maids
✨Know Your Sales Stuff
Brush up on your sales techniques and be ready to discuss your previous experiences in lead conversion. Local Maids is all about turning enquiries into bookings, so have some examples ready that showcase your ability to handle objections and close deals.
✨Familiarise Yourself with the CRM
Since you'll be using a CRM daily, it’s a good idea to get comfortable with how they work. If you’ve used one before, be prepared to talk about your experience. If not, do a bit of research on common features and functionalities to show you're tech-savvy.
✨Understand the Customer Experience
Local Maids prioritises excellent customer service, so think about how you can contribute to that. Be ready to discuss how you would ensure clear communication and follow-ups with customers to reduce no-shows and last-minute issues.
✨Show Your Organisational Skills
This role requires a high level of organisation, especially when managing follow-ups and scheduling. Prepare to share how you keep track of tasks and manage your time effectively, as this will demonstrate your ability to thrive in a fast-paced environment.
