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For Companies At a Glance
- Tasks: Ensure customers have an outstanding experience and manage cleaning schedules.
- Company: Local Maids, a modern cleaning service focused on customer satisfaction.
- Benefits: Join a dynamic team with opportunities for growth and development.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: Experience in customer service, excellent communication, and strong organisational skills.
- Other info: Tech-savvy individuals will thrive in our fast-paced environment.
The predicted salary is between 28800 - 48000 £ per year.
Company Overview
Local Maids is a modern cleaning service dedicated to providing exceptional cleaning solutions with a focus on customer satisfaction. Our friendly and professional cleaners utilize our user-friendly app to streamline the cleaning process, ensuring that clients can easily manage their appointments and communicate with their cleaners.
Summary
As a Customer Success Manager at Local Maids, you will play a pivotal role in ensuring our customers have an outstanding experience with our services. Based in our office in Mitcham, you will be responsible for fostering customer relationships, addressing inquiries, and driving satisfaction through effective communication and support.
Responsibilities
- Build and maintain strong relationships with customers to ensure satisfaction and retention.
- Respond promptly to customer inquiries via phone, email, or chat.
- Use our cloud CRM every day to track leads, update deal values.
- Schedule and reschedule cleans by postcode, ensuring the same cleaner attends whenever possible.
- Collaborate with the cleaning team to ensure service quality meets customer expectations.
Requirements
- Proven experience in customer service or account management roles.
- Excellent communication skills, both verbal and written, with a strong phone etiquette.
- Impeccable organisation; you thrive on diary management and problem-solving.
- Mature, dependable attitude and the desire to grow with the company.
- Tech-savvy: happy switching between web apps, spreadsheets and messaging tools without missing a beat.
- Practical knowledge of London postcodes, travel times and local demographics.
If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team at Local Maids, we invite you to apply today!
Customer Success & Scheduling Coordinator - Office based in London employer: Local Maids
Contact Detail:
Local Maids Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Scheduling Coordinator - Office based in London
✨Tip Number 1
Get to know the company inside out! Research Local Maids, their services, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers all day, make sure you're comfortable chatting on the phone or via email. Role-play with a friend to nail down your responses to common customer queries.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed schedules or solved problems in the past. Being able to demonstrate your knack for keeping things running smoothly will definitely impress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the tools we use at Local Maids.
We think you need these skills to ace Customer Success & Scheduling Coordinator - Office based in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or account management. We want to see how you've built relationships and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention how your skills align with our focus on customer satisfaction and effective communication.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Local Maids
✨Know the Company Inside Out
Before your interview, take some time to research Local Maids. Understand their services, values, and what sets them apart in the cleaning industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission of exceptional customer satisfaction.
✨Showcase Your Communication Skills
As a Customer Success & Scheduling Coordinator, communication is key. Prepare examples from your past experiences where you effectively resolved customer inquiries or built strong relationships. Practise articulating these scenarios clearly, as this will demonstrate your verbal and written communication prowess.
✨Demonstrate Your Organisational Skills
Since the role involves diary management and scheduling, be ready to discuss how you stay organised. Bring up specific tools or methods you use to manage your time and tasks efficiently. You might even want to share a quick story about a time you successfully juggled multiple responsibilities.
✨Familiarise Yourself with London Postcodes
Having practical knowledge of London postcodes and local demographics can give you an edge. Brush up on this information before your interview, as it shows that you're proactive and understand the logistical aspects of the role. You could even mention how this knowledge can enhance customer satisfaction by ensuring timely service.
