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For Companies At a Glance
- Tasks: Convert leads into bookings and manage customer relationships with clear communication.
- Company: Join Local Maids, a fast-growing cleaning company focused on excellent customer experience.
- Benefits: Flexible hours, supportive team, and opportunities for personal growth.
- Why this job: Be the driving force behind customer satisfaction and enjoy a dynamic sales environment.
- Qualifications: Experience in sales or high-volume calls, with strong communication skills.
- Other info: Office-based role in Mitcham with a focus on teamwork and achieving targets.
The predicted salary is between 30000 - 42000 £ per year.
Company Overview
Local Maids is a modern, fast-growing domestic cleaning company focused on reliable recurring cleans and excellent customer experience. We combine vetted cleaners with simple online systems so customers can book, manage and adjust their cleaning with ease. Our priority is consistent service, clear communication, and long-term customer relationships.
Role Summary
This is a sales-led role. You will be the person who picks up new enquiries fast, follows up consistently, converts leads into booked cleans, and works through older leads to generate additional bookings. You’ll manage the pipeline in our CRM, handle inbound and outbound calls, and ensure bookings are scheduled correctly (postcode, availability, and continuity of cleaner where possible). You’ll be confident making decisions, driving outcomes, and working to clear weekly targets.
Key Responsibilities (Sales-First)
- Speed-to-lead: Call new enquiries quickly (same day where possible) and maximise conversion from first contact.
- Convert enquiries into bookings: Handle objections, explain the service clearly, and close bookings on the phone.
- Outbound follow-up: Work through older/colder leads daily (CRM lists) to re-engage and convert.
- Pipeline ownership: Use the CRM every day to update stages, notes, deal values, next actions and outcomes.
- Increase recurring revenue: Encourage suitable customers into regular cleaning schedules where appropriate (weekly/fortnightly/monthly).
- Quote and booking accuracy: Confirm key details (postcode, access, frequency, priorities) and book the right slot.
- Scheduling and continuity: Schedule/reschedule cleans efficiently by postcode and availability, aiming for the same cleaner wherever possible.
- Customer experience: Keep communication clear and professional via phone, email and messaging; reduce no-shows and last-minute issues through proactive follow-up.
- Team coordination: Liaise with the ops team/cleaners to ensure bookings are covered and any changes are actioned quickly.
Optional (Nice-to-Have) Responsibilities
- Cleaner recruitment support: screening calls/messages, booking interviews, basic onboarding admin, keeping a warm pool of cleaners for busy postcodes.
Success Measures (KPIs)
- Lead response time / contact rate
- New bookings per week (from inbound + reactivation)
- Lead-to-booking conversion rate
- Reactivation bookings from older leads
- Show-up rate / cancellation reduction
- CRM hygiene (notes, stages, next actions kept up to date)
Requirements
- Proven experience in sales, telesales, lead conversion, or a high-volume call environment (service-based is ideal).
- Confident, persuasive phone manner with strong objection handling and the ability to close.
- Highly organised: you run your own follow-ups and never lose track of next actions.
- Comfortable working to targets and being accountable for results.
- Tech-savvy: confident using CRMs, calendars, spreadsheets, and multiple browser tools.
- Practical understanding of London areas/postcodes and travel time considerations (preferred).
- Reliable, mature attitude and a desire to grow with a scaling business.
Working Arrangement
Office-based role in Mitcham (near Colliers Wood). Hours can be set to suit the right candidate (typically full-time, with some flexibility). Start date: as soon as possible.
What We’re Looking For
- Enjoys calling leads and closing
- Follows up relentlessly without being pushy
- Moves quickly and stays calm under pressure
- Takes ownership of outcomes, not just tasks
Sales & Scheduling Coordinator - Mitcham - Office based in Camberley employer: Local Maids
Contact Detail:
Local Maids Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Scheduling Coordinator - Mitcham - Office based in Camberley
✨Tip Number 1
Speed is key! When you get a new lead, don’t wait around. Call them the same day to make that first impression count. We know that quick responses can really boost your chances of converting those enquiries into booked cleans.
✨Tip Number 2
Be a pro at handling objections. When you're on the phone, listen carefully to what the customer is saying and address their concerns confidently. We believe that clear communication can turn a hesitant lead into a loyal customer.
✨Tip Number 3
Keep your CRM game strong! Update it daily with notes and next actions. This will help you stay organised and ensure you never miss a follow-up. We all know that a tidy pipeline leads to better results!
✨Tip Number 4
Don’t forget about the power of regular cleaning schedules! Encourage customers to book recurring cleans. It’s not just about one-off bookings; we want to build long-term relationships that keep our clients coming back for more.
We think you need these skills to ace Sales & Scheduling Coordinator - Mitcham - Office based in Camberley
Some tips for your application 🫡
Be Quick on the Draw: When applying, make sure to respond swiftly. We love candidates who show enthusiasm and urgency, just like we do with our leads. A prompt application can set you apart from the rest!
Show Off Your Sales Skills: In your written application, highlight any sales experience you have. We want to see how you've converted leads in the past and how you handle objections. Make it clear that you're confident and persuasive!
Keep It Organised: Just like we manage our CRM, keep your application tidy and structured. Use bullet points or clear sections to make it easy for us to see your skills and experiences at a glance.
Tailor Your Application: Make sure to customise your application to fit the role. Mention specific responsibilities from the job description and explain how your background aligns with them. We appreciate when candidates take the time to connect their experience with what we're looking for!
How to prepare for a job interview at Local Maids
✨Know Your Sales Stuff
Brush up on your sales techniques and be ready to discuss your experience in lead conversion. Local Maids is all about turning enquiries into bookings, so have some examples ready that showcase your success in similar roles.
✨Master the CRM
Familiarise yourself with CRM systems, as you'll be using one daily. If you can, mention any specific CRMs you've worked with before and how you kept them organised. This shows you're tech-savvy and ready to hit the ground running.
✨Be Ready to Role-Play
Expect to demonstrate your phone skills during the interview. They might ask you to handle a mock call or objection. Stay calm, be persuasive, and show off your ability to close deals. Practice makes perfect!
✨Show Your Organisational Skills
Since this role requires managing multiple leads and bookings, highlight your organisational strategies. Discuss how you keep track of follow-ups and ensure nothing slips through the cracks. This will prove you're the right fit for their fast-paced environment.
