Reading Borough Council
- Full Time
- Permanent
- Term Time only
- Reading
- Posted 3 days ago
- £33,143 to £44,075 Per year £ / Year
- Closes: 31 August 2026
Website Reading Borough Council
Full time – Term Time only plus 2 weeks/52 weeks per year – Start date: As soon as possible
Working as part of a dedicated and collaborative team within FSCE Ltd, we have an exciting opportunity for a CRM Manager to play a key role in supporting schools across the UK.
Reporting to the Director of Operations, you will take ownership of our customer relationship management processes, ensuring that customer data, communications and service delivery are efficient, effective and customer-focused.
You will work closely with schools, partners and colleagues to maintain excellent customer relationships, support business development activities and help drive continuous improvement across the organisation.
We Are Looking For Someone Who
- Has exceptional organisational and relationship-management skills.
- Is confident using CRM systems and data to support decision-making.
- Can manage multiple priorities and projects effectively.
- Has strong communication skills and enjoys working with a wide range of stakeholders.
- Is proactive, solutions-focused and committed to delivering excellent customer service.
- Enjoys identifying opportunities to improve systems, processes and customer experience.
At FSCE, we work with grammar and selective schools throughout the UK to deliver admissions testing services that help schools identify potential and create opportunities for young people.
We believe that education has the power to transform lives and that fair, robust admissions processes play an important role in supporting social mobility.
As a wholly-owned trading subsidiary of Reading School, we share the school’s commitment to educational excellence, opportunity and social impact. This is an opportunity to join a growing organisation where your contribution will directly support schools, students and families across the country.
Based in Reading, with opportunities to travel and work directly with customers, this role offers the chance to make a meaningful difference whilst developing your career within a purpose-driven organisation.
To apply for the role please visit: https://www.reading-school.co.uk/vacancies
If you have any queries regarding our current vacancies or the Safer Recruitment process, please contact: hr@reading-school.co.uk or by telephone: 0118 901 5600
Early application is advised as we hold the right to close the application process early if a suitable applicant applies and is appointed.
Safeguarding guidelines look to references being obtained prior to interview. Please ensure any referees who you are happy for us to contact before interview are aware that they may be asked to provide a reference with a relatively short deadline.
Reading School/FSCE is committed to safeguarding and promoting the welfare of children and young people. The successful candidate must be willing to undergo an Enhanced DBS Disclosure.
Full details of our Safeguarding – Staff Recruitment Policy and Data Policy can be found on our website.
Reading School/FSCE is committed to safeguarding and promoting the welfare of children and young people. The successful candidate must be willing to undergo an Enhanced DBS Disclosure.
Customer Relations Manager – Reading School employer: Local Government South East
Reading Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With the opportunity to lead impactful initiatives in Adult Social Care while enjoying hybrid working arrangements and generous benefits, including access to the Local Government Pension Scheme, this role provides a meaningful career path in a vibrant community setting.
Contact Details:
Local Government South East Recruitment Team
