At a Glance
- Tasks: Deliver excellent customer service and support library users with digital skills.
- Company: Join the Royal Borough of Windsor and Maidenhead's dedicated library team.
- Benefits: Enjoy 32 days annual leave and a competitive salary.
- Other info: Dynamic role with opportunities to engage with local groups and events.
- Why this job: Make a real difference in your community while sharing your love for books.
- Qualifications: Strong local knowledge, digital skills, and a passion for helping others.
The predicted salary is between 25706 - 27306 £ per year.
Part Time – Location: Maidenhead
Salary: £25,706–£27,306 per annum (£12,853–£13,653 pro rata)
About Us
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The library service takes pride in its exceptional team of dedicated professionals who are passionate about providing quality library services to the community. This is an excellent opportunity for an enthusiastic Library Advisor to join our Library and Resident Contact (Face to Face) team.
The Role
As part of the wider Library and Resident Services Team you will have a key role in delivering day to day library service at RBWM libraries.
Your Role Will Involve:
- Delivering excellent customer service to library customers
- Dealing with enquiries including council customer services and general community signposting and support services
- Working with partners
- Facilitating the use of library spaces by other organisations to deliver support services whilst generating income
- Assisting customers with digital support
What We Are Looking For:
- Well connected within the Windsor community, with an excellent understanding of local groups, organisations and events. Use your networks and local knowledge to shape engaging library activities and help attract new audiences into the library.
- A love of books and reading
- An understanding of the value of the public library service to communities and individuals
- Excellent digital skills and the ability to show people how to use a variety of digital devices
- Ability to work at any location in the Borough and to do physical work such as carrying boxes of books, pushing loaded book trolleys, and being on your feet walking between floors and across the library for extended periods of time
- Someone who loves helping people
What We Offer: 32 days annual leave plus
Windsor Library Adviser in Maidenhead employer: Local Government South East
Reading Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With the opportunity to lead impactful initiatives in Adult Social Care while enjoying hybrid working arrangements and generous benefits, including access to the Local Government Pension Scheme, this role provides a meaningful career path in a vibrant community setting.
Contact Details:
Local Government South East Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Windsor Library Adviser in Maidenhead
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Local Government South East and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Local Government South East and let us see your personality shine through!
We think you need these skills to ace Windsor Library Adviser in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Local Government South East.
Get Familiar with Our Brand:Before applying, take some time to learn about Local Government South East and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Local Government South East
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Local Government South East.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Local Government South East will surely appreciate.
