At a Glance
- Tasks: Deliver excellent customer service and support library users across various locations.
- Company: Join the Royal Borough of Windsor and Maidenhead's dedicated library team.
- Benefits: Enjoy 32 days annual leave (pro-rata) and a competitive salary.
- Other info: Flexible part-time hours with opportunities to work across multiple libraries.
- Why this job: Make a real difference in your community while sharing your love for books.
- Qualifications: Passion for helping others, digital skills, and a love for reading.
The predicted salary is between 27306 - 27306 £ per year.
We have a great opportunity for some Weekend Library Advisors to join us!
These are permanent, part‑time weekend roles of 3.75 – 10 hours per week based at Maidenhead Library with a requirement to work across all RBWM libraries as required.
About Us The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country.
The library service takes pride in its exceptional team of dedicated professionals who are passionate about providing quality library services to the community.
Role Reporting to the Library and Resident Services Supervisor, you will play a key role in delivering library services across RBWM libraries.
As part of the wider Library and Resident Services team, you will support residents, library members and visitors by delivering excellent customer service, promoting digital inclusion, and helping people access library, council and community services.
This is a rewarding opportunity to make a real difference to residents and communities across the Borough.
Your Role Will Involve Delivering excellent customer service to library customers.
Dealing with enquiries, including council customer service enquiries, community signposting and support services.
Working with partners and community organisations.
Facilitating the use of library spaces by other organisations to deliver support services whilst generating income.
Assisting customers with digital support and helping them access online services and resources.
What we are looking for Someone who loves helping people and providing excellent customer service.
A love of books, reading and lifelong learning.
An understanding of the value of public library services to communities and individuals.
Excellent digital skills and the ability to support customers in using a variety of digital devices and online services.
The ability to work at any library location within the Borough as required.
The role includes physical tasks such as moving stock, carrying boxes of books, pushing loaded book trolleys and spending extended periods on your feet throughout the working day.
Reasonable adjustments will be considered where appropriate.
What we offer Annual leave entitlement equivalent to 32 days per year (pro‑rata for part‑time hours), plus
Library Weekend Adviser(s) in Maidenhead employer: Local Government South East
Reading Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With the opportunity to lead impactful initiatives in Adult Social Care while enjoying hybrid working arrangements and generous benefits, including access to the Local Government Pension Scheme, this role provides a meaningful career path in a vibrant community setting.
Contact Details:
Local Government South East Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Weekend Adviser(s) in Maidenhead
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Local Government South East and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Local Government South East and let us see your personality shine through!
We think you need these skills to ace Library Weekend Adviser(s) in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Local Government South East.
Get Familiar with Our Brand:Before applying, take some time to learn about Local Government South East and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Local Government South East
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Local Government South East.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Local Government South East will surely appreciate.
