Disabled Facilities Grant Support Officer in Eastleigh

Eastleigh Borough Council Disabled Facilities Grant Support Officer

• Part Time
• Eastleigh, Hampshire
• £27,566, pro-rata (Band 3)
• Fixed Term Contract – 9 months
• Part time- 18 hours a week (flexible work pattern)
• Closes: 6 October 2026

We are looking for an experienced individual to provide customer services and administrative support. You will deal with enquiries from both existing and new customers and carry out a variety of administrative tasks ensuring Council standards, protocols and processes are adhered to at all times.

These Tasks May Include

• Manage incoming cases
• Raise purchase orders and invoices
• Check application forms
• Complete financial means testing

About You

We are looking for someone who is proactive, flexible, has a strong desire to deliver great customer service and be willing and able to learn new systems and processes quickly.

Essential Criteria

• Some experience (minimum one year) of working in a customer focused, service delivery role and good admin skills.
• An understanding of the relevant legislation and regulations applied to area of service delivery.
• Proven ability to analyse and respond to requests and understanding when to elevate a case.
• Proven ability to be accurate, detailed and professional in approach to work.
• Proven ability to deliver high standards and good customer service.
• Strong ICT skills and proven ability to learn new systems quickly.

Desirable Criteria

The ideal candidate will have excellent communication skills, the ability to prioritise workloads and be able to work with minimum supervision. You will need to be self‑motivated, have a positive approach to change, and be prepared to share knowledge and skills as well as having a flexible, can‑do attitude. You will have the ability to handle varying data and queries, remain calm and professional even when the pressure of workload is high.

About Us

In return you will be working with a great team in an organisation that is truly committed to a flexible, inclusive and enjoyable work environment. We are passionate about personal and professional development for all staff, offering exceptional conditions of employment as an accredited Living Wage Employer, plus the chance to make a lasting difference to the community of Eastleigh.

Our Benefits Include

• 23-28 days annual leave (depending on local government continuous service)
• Flexible working arrangements and ability to accrue up to 2 days additional leave per month (subject to operational requirements – pro rata for part time staff)
• Defined Benefit Pension Scheme
• Places Leisure, Eastleigh – 30% off Full Membership
• Confidential Employee Advice and Support Programme
• Excellent town centre working environment close to public transport links
• Discounted parking

To apply for this role please contact aaron.laver@eastleigh.gov.uk for an informal discussion about the role.