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For Companies At a Glance
- Tasks: Lead assessments and improve public services based on community feedback.
- Company: Join a trusted organization that has been advocating for the public for over 50 years.
- Benefits: Enjoy hybrid working options and competitive salary packages.
- Why this job: Make a real impact in your community while working in a supportive environment.
- Qualifications: Experience in assessment or public service improvement is preferred.
- Other info: Positions available in both London and York offices.
The predicted salary is between 55706 - 64722 £ per year.
Assessment Manager
Local Government & Social Care Ombudsman (LGSCO)
£55,706 – £60,240 (York)
£60,454 – £64,722 (London)
Hybrid working – allocated to offices in London or York
For over 50 years we have been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence.
So, if you want to make a difference and have the perspective we’re looking for, please get in touch.
For more information about us visit our website .
The Role
As an Assessment Manager you will be a leader, responsible for ensuring that your team of investigators delivers high quality, timely assessments of new cases against challenging objectives, as well as progressing your own casework. Our work is underpinned by our principles of independence, impartiality and fairness, focusing on remedying injustice to individuals and improving public services. You will also be a member of the Leadership Team, working collaboratively to promote, lead and contribute to projects and initiatives across the organisation and making a significant contribution to service and policy development.
The Profile
You will have a strong track record of leading teams and managing people and performance as well as a good knowledge of local government and/or adult social care. You will need the confidence to be able to advise staff on whether or not individual cases merit detailed investigation – based on our Assessment Code – Local Government and Social Care Ombudsman . You will also have excellent interpersonal skills and will have a pragmatic and solutions-focused approach, great communication skills and enthusiasm.
You will need to demonstrate the confidence, credibility and ability to work with senior leaders internally to strategic priorities and performance objectives.
Location
We offer hybrid working and, subject to manager approval, an Assessment Manager can choose to work mostly from home. Individuals will be allocated to either our London or York office and be expected to attend the office as and when required in person for team meetings, training and other occasions. There will be occasional travel to the other offices.
The closing date for applications is 9am Monday 31 March 2025 .
Assessments will be held during April with interviews being held week commencing Tuesday 6 May 2025 .
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Assessment Manager employer: Local Government & Social Care Ombudsman
Contact Detail:
Local Government & Social Care Ombudsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assessment Manager
✨Tip Number 1
Familiarize yourself with the key responsibilities of an Assessment Manager. Understanding the nuances of public service improvement and complaint management will help you articulate your relevant experience during the interview.
✨Tip Number 2
Network with professionals in the public service sector. Engaging with current or former employees can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Stay updated on current trends and challenges in local public services and adult social care. Being knowledgeable about recent developments will demonstrate your commitment to the field and your proactive approach.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle specific situations related to complaints and service improvement, as this will showcase your problem-solving skills.
We think you need these skills to ace Assessment Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assessment Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in public service improvement, complaint handling, or any relevant management roles. Use specific examples to demonstrate your impact in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for improving public services. Make sure to connect your personal values with the mission of the organization.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Local Government & Social Care Ombudsman
✨Understand the Role
Make sure you have a clear understanding of what an Assessment Manager does. Familiarize yourself with the responsibilities and how they contribute to improving public services.
✨Research the Organization
Learn about the organization's history, mission, and values. Knowing how they have been the voice of the public for over 50 years will help you align your answers with their goals.
✨Prepare Examples
Think of specific examples from your past experience that demonstrate your skills in assessment and improvement. Be ready to discuss how you've handled similar situations in the past.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you understand how you can contribute to the organization’s mission.
