Local Government and Social Care Ombudsman (LGSCO) in Coventry is seeking a Casework Advisor for the Intake team. You will be the first point of contact for members of the public, handling enquiries via telephone, online complaints service and post.
You will identify new complaints, gather information, and explain the LGSCO role. The position emphasises accuracy, attention to detail and clear written communication in a busy frontline environment.
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Intake Casework Advisor — Hybrid (Coventry) employer: Local Government Ombudsman
As a leading public service organisation in Coventry, we pride ourselves on being an excellent employer that values employee wellbeing and professional growth. With flexible working arrangements, a comprehensive pension scheme, and a commitment to continuous development, we foster a supportive work culture where every team member can thrive and make a meaningful impact in the community.
Contact Details:
Local Government Ombudsman Recruitment Team
