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- Tasks: Provide expert advice and resolve complex cases in Revenues and Benefits.
- Company: Join Darlington Borough Council, a supportive and inclusive workplace.
- Benefits: Enjoy 32 days annual leave, pension scheme, and generous family leave.
- Other info: Opportunities for training and career growth in a dynamic environment.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Experience in handling complex cases and strong problem-solving skills.
The predicted salary is between 29540 - 31022 £ per year.
Senior Revenues and Benefits Officer will provide high quality advice and assistance to Revenues and Benefits customers. They will resolve complex cases, handle complex supported accommodation issues, including private and social landlords, as well as appeals. Additionally, the role involves resolving claims, liabilities, debts and other enquiries within performance standards, and undertaking routine staff management duties to support the Revenues and Benefits Team Leaders.
Benefits:
- 32 days Annual Leave plus Bank Holidays, with the option to purchase additional Annual Leave (pro-rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forum
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
We are an equal opportunities employer. We welcome applicants from all sections of the community and aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
Senior Revenues and Benefits Officer in Southampton employer: Local Government Chronicle
Contact Detail:
Local Government Chronicle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Revenues and Benefits Officer in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Darlington Borough Council on LinkedIn. A friendly chat can give us insider info about the role and help us stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to Revenues and Benefits. We should also think of examples from our past experiences that showcase our problem-solving skills and ability to handle complex cases.
✨Tip Number 3
Showcase our passion for helping the community! During interviews, let’s highlight our commitment to providing high-quality advice and assistance to customers, as this aligns perfectly with the role's responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team at Darlington Borough Council.
We think you need these skills to ace Senior Revenues and Benefits Officer in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Revenues and Benefits Officer role. Highlight your experience in handling complex cases and your ability to provide high-quality advice, as these are key aspects of the job.
Showcase Relevant Experience: When detailing your work history, focus on your previous roles that involved resolving claims, managing debts, or dealing with landlords. We want to see how your background aligns with the responsibilities outlined in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our official website. This ensures that your application is received directly by us and allows you to easily track your application status.
How to prepare for a job interview at Local Government Chronicle
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Senior Revenues and Benefits Officer. Familiarise yourself with common issues like supported accommodation and appeals, as well as the performance standards expected in the role. This will show that you're not just interested, but also knowledgeable.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully resolved complex cases or managed a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your problem-solving skills and experience effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, challenges they face, or the training opportunities available. This shows that you're genuinely interested in the role and want to understand how you can contribute to the team’s success.
✨Show Your People Skills
As this role involves providing high-quality advice and assistance, be ready to discuss how you handle customer interactions. Highlight your communication skills and any experience you have in dealing with diverse groups, especially in challenging situations.