At a Glance
- Tasks: Ensure safety and security of Council buildings and provide excellent customer service.
- Company: Walsall Council, dedicated to community safety and support.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Opportunity for personal growth and development in a dynamic role.
- Why this job: Be a vital part of the community, ensuring safety and making a difference.
- Qualifications: SIA licence, CCTV experience, and strong communication skills.
The predicted salary is between 28598 - 31022 £ per year.
Walsall Council is looking to appoint a dedicated and professional Security Officer to join our service, based at our Civic Premises. You will play a vital role in ensuring the safety and security of Council buildings, employees, visitors and assets. Acting as a visible and reassuring presence, you will help maintain a safe environment while providing a polite, professional and customer-focused service. This is a frontline role that requires confidence, good judgement and the ability to respond calmly and effectively to a wide range of situations.
Key Responsibilities
- Provide a visible security presence within the Civic Premises
- Carry out regular patrols and inspections of the site
- Operate and monitor CCTV systems, ensuring accurate logs and records are maintained
- Control access to the building in line with policies and procedures
- Identify and manage unwanted behaviour, disputes or security risks
- Respond to alarms, incidents and requests for assistance
- Liaise with emergency services and other authorities where required
- Challenge and report suspicious activity
- Produce written incident reports when necessary
- Implement emergency procedures, including fire evacuation arrangements
- Act as a Fire Marshal and provide first‑aid support when required
- Use radio communication clearly and appropriately
About You
You will be calm, professional and customer-focused, with the ability to handle challenging situations confidently and appropriately. You will understand the importance of clear communication, confidentiality and equality in a public-facing environment.
Essential Requirements
- A valid SIA licence
- A valid CCTV licence
- Experience of operating CCTV, access control and security alarm systems
- Knowledge of criminal and civil law relevant to security work
- Experience of front‑of‑house security in a public or large estate setting
- Good IT skills, including the ability to use online systems and Microsoft Office
- Excellent customer service and communication skills
- First‑aid trained (or willing to undertake training)
- GCSE (or equivalent) Level 2 English
- Commitment to equality, diversity and confidentiality
This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Closing date: 10th June 2026
Security Officer employer: Local Government Chronicle
Walsall Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. As a Security Officer, you will benefit from a flexible working pattern, competitive salary, and the opportunity to make a meaningful impact in your community while ensuring the safety of public spaces. With a commitment to equality and diversity, Walsall Council fosters an inclusive environment where every team member can thrive.
Contact Details:
Local Government Chronicle Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common security officer interview questions your way. This will help you feel more confident and articulate when it’s your turn to shine in front of potential employers.
✨Tip Number 3
Show off your skills! If you have experience with CCTV systems or first-aid training, make sure to highlight these during interviews. Use specific examples to demonstrate how you've handled challenging situations in the past.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team at Walsall Council.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Security Officer role. We want to see how your background aligns with the responsibilities listed in the job description.
Showcase Your Customer Service Skills:Since this role is all about providing a professional and customer-focused service, don’t forget to include examples of how you've handled challenging situations or provided excellent service in the past. We love to see that!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly and allows you to keep track of your application status. Plus, it’s super easy!
How to prepare for a job interview at Local Government Chronicle
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks mentioned in the job description, like operating CCTV systems and managing access control. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Security Officer, you'll be interacting with the public regularly. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you handled challenging interactions calmly and professionally, as this will highlight your suitability for the role.
✨Practice Clear Communication
Since clear communication is crucial in this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle specific security scenarios, so rehearse your responses. This will not only boost your confidence but also ensure you convey your ideas effectively during the interview.
✨Prepare for Situational Questions
Expect questions that assess your judgement and response to various situations. Think about potential scenarios you might face as a Security Officer, such as dealing with suspicious behaviour or emergency situations. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving skills.
