At a Glance
- Tasks: Administer Housing Benefits and support residents in a fast-paced environment.
- Company: Join Westmorland and Furness Council, shaping public services for the future.
- Benefits: Enjoy a competitive pension, enhanced leave, and exclusive perks.
- Other info: Flexible work with travel across the district and a commitment to diversity.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in Housing Benefits and strong communication skills required.
The predicted salary is between 32061 - 32597 £ per year.
Westmorland and Furness Council is an ambitious authority that is shaping public services for the better, building on strong foundations and transforming them for the future. Do you enjoy working both independently and as part of a team in a fast paced and evolving environment? Are you confident dealing with customers face to face and committed to delivering high quality services in the community? We have an exciting opportunity within our Revenues & Benefits service for a highly motivated individual to work as a Benefits and Visiting Officer, as we continue to enhance and improve our services.
This role is key in ensuring the accurate and timely administration of Housing Benefit and Council Tax Support, as well as the administration of Housing Benefit overpayment recovery and the newly introduced housing payments as part of the Crisis Resilience Fund. You will undertake visits to customers in their homes or other settings to verify information, provide support, and help prevent fraud and error. The successful candidate will support the delivery of a compliant, effective and customer focused Benefits Service, contributing to improved outcomes for our residents.
Qualifications And Experience- An organised and motivated individual with experience or knowledge of Housing Benefits administration and relevant legislation
- Someone confident in conducting face to face visits, with the ability to handle sensitive situations professionally and empathetically
- A team player with excellent communication skills and a strong commitment to customer service
- Ability to work accurately, manage workloads effectively, and meet deadlines
- Strong problem solving skills and sound decision making abilities
- Experience of working with a wide range of stakeholders, including vulnerable customers
- Good IT skills, including Microsoft Office and relevant Revenues and Benefits systems
- A flexible approach to work, including travel across the district
The role will involve regular travel across Westmorland and Furness, and a valid driving licence with access to a vehicle is desirable.
Working at Westmorland and Furness Council you will receive a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences. As a Disability Confident Leader, disabled applicants who meet the essential criteria of this job are guaranteed an interview. We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old that meet the essential criteria for the role.
Benefits Officer WMF2961e in Penrith employer: Local Government Chronicle
Westmorland and Furness Council is an excellent employer, offering a supportive and inclusive work culture that values diversity and promotes employee growth. With competitive benefits such as a robust pension scheme and enhanced annual leave, employees are encouraged to thrive in their roles while making a meaningful impact in the community. The council's commitment to high-quality service delivery ensures that staff are empowered to develop their skills and contribute positively to the lives of residents across Penrith.
Contact Details:
Local Government Chronicle Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Benefits Officer WMF2961e in Penrith
✨Tip Number 1
Get to know the company! Research Westmorland and Furness Council, their values, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role involves visiting customers, it’s crucial to be confident and empathetic. Role-play with a friend or family member to get comfortable handling sensitive situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to public services. This can give you insider knowledge and potentially a foot in the door when applying.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Benefits Officer WMF2961e in Penrith
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Benefits Officer role. We want to see how you can contribute to our team and improve services for the community.
Showcase Your Customer Service Skills:Since this role involves face-to-face interactions, emphasise your experience in dealing with customers. Share examples of how you've handled sensitive situations professionally and empathetically, as this is key for us.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Local Government Chronicle
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of Housing Benefits and Council Tax Support. Familiarise yourself with the relevant legislation and recent changes, as this will show your commitment and understanding of the role.
✨Practice Your People Skills
Since the role involves face-to-face visits, practice how you would handle sensitive situations. Role-play with a friend or family member to build your confidence in delivering high-quality customer service.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed workloads effectively in the past. Be ready to discuss how you prioritise tasks and meet deadlines, as these are crucial for the Benefits Officer position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems or made sound decisions. This will highlight your critical thinking skills and ability to navigate complex situations, which is essential for this role.
