At a Glance
- Tasks: Interview customers and process taxi licensing applications with a focus on excellent service.
- Company: Sefton Metropolitan Borough Council, committed to diversity and inclusion.
- Benefits: Full-time role with training provided and opportunities for career growth.
- Why this job: Join a supportive team and make a real difference in your community.
- Qualifications: Strong customer service skills and ability to manage varied workloads.
The predicted salary is between 31500 - 38500 £ per year.
Opportunities have become available within Customer Services, and we are seeking to recruit Taxi Licensing Officers to work from Bootle One Stop Shop in Stanley Road Bootle, occasionally in other sites across the borough and from home. The successful candidate will work as part of a wider team of customer service staff offering face-to-face advice to taxi licensing customers. They will play a key role in providing the customers with a high-quality customer service experience.
Are you passionate about providing excellent customer service? Do you work well independently and as part of a team?
This Role Will Primarily Be Responsible For:
- Interviewing customers face to face
- The processing of all taxi licensing applications
- Ensuring all appropriate evidence checks are completed
- Updating and maintaining the main taxi licensing core databases
Do you have strong customer service experience and are you comfortable and confident with managing a demanding and varied workload? Most of our enquiries are from existing taxi drivers and new taxi drivers who are required to be licensed in a timely manner, therefore an ability to understand and communicate complex messages is essential. Full training will be given to successful candidates who display the customer service qualities we are seeking.
If your application is successful, interviews will take place at Bootle One Stop Shop and we are looking to appoint with a start date as soon as possible.
Closing Date: Tuesday 3rd August
Please note we reserve the right to close this vacancy early if we receive a high volume of applicants.
EQUAL OPPORTUNITIES
Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us; our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody's identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion. We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual's skills, experience, qualifications, and abilities make them the most suitable candidate for the role.
Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview. If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.
Taxi Licensing Officer in Liverpool employer: Local Government Chronicle
The Independent Schools Council is an exceptional employer, offering a vibrant work culture that prioritises the well-being and development of both staff and children. Located in the picturesque Letchworth Garden City, employees benefit from competitive pay, holiday allowances, and opportunities for professional growth while leading engaging activities that make a meaningful impact on young lives.
Contact Details:
Local Government Chronicle Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Taxi Licensing Officer in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Local Government Chronicle. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Local Government Chronicle before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Taxi Licensing Officer in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Local Government Chronicle:Your cover letter is your chance to shine! Tell us why you want to work at Local Government Chronicle specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Local Government Chronicle!
How to prepare for a job interview at Local Government Chronicle
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
