At a Glance
- Tasks: Lead corporate services to enhance public service delivery and drive organisational improvement.
- Company: Join a national organisation committed to fairness and improving lives.
- Benefits: Enjoy flexible working, generous leave, and a supportive learning environment.
- Other info: Be part of an inclusive team dedicated to continuous improvement.
- Why this job: Make a real impact in local government and social care while shaping the future of services.
- Qualifications: Proven leadership experience and strong analytical skills required.
The predicted salary is between 82000 - 87000 £ per year.
Location: Hybrid working - allocated to offices in Coventry, London or York. Based in Coventry, York and London.
Hours: 35
Salary: £82,239 for Coventry and York or £86,866 for London
Holiday: 27 days rising by 1 day with three years' service and a further 2 days with five years' service
Role: A new opportunity has arisen for an outstanding individual to join the Local Government and Social Care Ombudsman’s Executive Team as Director of Corporate Services. This new role gives you the opportunity to shape the evolution of our functions, making sure we are effective in our service to the public and ensuring we use our insight to support the improvement of local government and social care services across England. You will be joining a national organisation with a dedicated and inclusive team, working in a rapidly changing policy environment. We are committed to bringing fairness, addressing injustice, enabling public services to get better and improving people's lives: if you share our values then we want to hear from you. We are seeking a talented and motivated leader focused on delivering the highest quality of services to the people who seek our help, the organisations we oversee, our stakeholders and our colleagues. You should be able to bring ambition, innovation and fresh thinking to our services and how we deliver them. The Director of Corporate Services reports directly to the Chief Executive and is a member of the Executive Team. The role leads and manages the Human Resources, IT, Policy and Communications, Operational support, Projects and Programmes and the committee and governance functions, overseeing around 25 colleagues. If you have the extensive experience of managing corporate functions and highly effective leadership skills we are looking for, with an ethos of continuous improvement and customer focus, then we look forward to your application.
Requirements
- Education: Degree or equivalent
Skills:
- Excellent analytical skills.
- Risk management skills across a range of functions.
- Compliance management skills.
- Excellent leadership skills.
Experience:
- Experience of delivering successful improvements to operational business processes.
- Experience of leading and running large scale programmes and projects.
- Experience of public sector procurement and contract management, in line with legal requirements and best practice.
- Experience of managing professional or managerial staff at Head of Service level.
Benefits:
We are an ambitious, focused, inclusive and friendly organisation which is recognised for the important work we do. There are a range of benefits for all our staff enjoy.
- Pension: You’ll be entitled to join the Local Government Pension Scheme which is a career average scheme.
- Work/life balance: We encourage all employees to have a healthy work/life balance and offer flexible working arrangements, such as agile working and flexi-time, together with a wide range of different working patterns. All are subject to business needs.
- Learning and development: We provide our staff with access to a learning and development programme to enable them to succeed in their role. Where membership is relevant to your role in the organisation, we will also pay the annual membership fee for you to be a member of your professional body.
- Family-friendly: We offer generous maternity, adoption, paternity and parental leave, and provide for paid and unpaid special leave.
- Season ticket loan: We offer our staff the ability to have a loan for their annual travel season ticket.
- Wellbeing: We have a programme which includes an Occupational Health Service and access for you to an excellent, confidential Employee Assistance Scheme. This is a free 24-hour counselling service for advice about your work and personal life challenges. You will be able to join the Civil Service Sports Club. As well as reimbursing the cost of your eye tests, we will subsidise your eye care where a prescription is for VDU usage and we will cover the cost of an annual flu jab.
- Bike loan: We run a Cycle to Work Scheme which allows you to pay for the cost of your bike (up to a limit) as a loan which is deducted from your salary.
- Reasonable adjustments: We recognise how important it is to make reasonable changes for staff where appropriate.
About The LGSCO: For 50 years we’ve been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence. So, if you want to make a difference and have the perspective we’re looking for, please get in touch.
Contact: Local Government Ombudsman, Coventry, UK
Permanent
Published on 1 Dec 2025
Director of Corporate Services in Coventry employer: Local Government Chronicle
The Local Government and Social Care Ombudsman is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible working arrangements, generous leave policies, and a commitment to continuous learning, we empower our staff to thrive while making a meaningful impact on public services across England. Join us in Coventry, London, or York, where you can lead innovative initiatives and contribute to improving people's lives in a dynamic and rewarding environment.
Contact Details:
Local Government Chronicle Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Corporate Services in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Director of Corporate Services role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the Local Government and Social Care Ombudsman. Understand their mission, values, and recent initiatives. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've led teams or projects successfully. Be ready to share how your experience aligns with the role's requirements, especially in managing corporate functions and driving improvements.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our dedicated and inclusive team at the Local Government and Social Care Ombudsman.
We think you need these skills to ace Director of Corporate Services in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Director of Corporate Services. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills:As a key player in our Executive Team, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully led teams or projects in the past – we love a good success story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Local Government Chronicle
✨Know Your Stuff
Make sure you thoroughly understand the role of Director of Corporate Services. Familiarise yourself with the Local Government and Social Care Ombudsman’s mission, values, and recent initiatives. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams and managed large-scale projects in the past. Highlight your experience in improving operational processes and your approach to risk management. This is crucial for a leadership role, so be ready to discuss your strategies and outcomes.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's current challenges and future plans. This not only shows your interest but also gives you a chance to assess if this role aligns with your career aspirations and values.
✨Emphasise Continuous Improvement
The job description mentions an ethos of continuous improvement. Be prepared to discuss how you've implemented changes in previous roles that led to better service delivery or enhanced team performance. Share your vision for how you could bring innovation to the Corporate Services function.
