At a Glance
- Tasks: Provide top-notch customer service via phone and email in a dynamic contact centre.
- Company: Join Cardiff Council's Rent Smart Wales team, making a difference in housing regulation.
- Benefits: Full-time permanent role with opportunities for growth and development.
- Other info: Office-based role at County Hall, Cardiff, with flexible post-sharing options.
- Why this job: Be part of a team that values customer satisfaction and community impact.
- Qualifications: Experience in customer service and fluent Welsh communication skills required.
The predicted salary is between 20250 - 24750 £ per year.
Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management tasks. The service was established in November 2015. Rent Smart Wales benefits from web-based systems designed with the customer in mind, contact centre telephone technology, partnership arrangements with the 22 authorities across Wales and is being supported by a comprehensive marketing campaign being led by Welsh Government.
We are looking to recruit a number of enthusiastic individuals to join our inbound contact centre as Customer Service Officers to assist in providing a high standard of customer service to our service users via telephone and email in a Contact Centre environment. Customer Service Officers are required to support and advise a wide range of customers, both internal and external. The post holders will ensure that our customers receive the highest level of customer service and that their enquiries are resolved at the initial point of contact, where possible.
Successful candidates will have significant experience of working in an inbound call/contact centre environment delivering customer information and advice services. Proficiency in the use of web-based customer management systems, along with keyboard skills demonstrating speed and accuracy whilst in a MS Windows (or similar) environment is essential. Candidates should be customer focussed, have excellent communication and analytical skills, be an excellent team player and take an enthusiastic and responsible approach to all tasks.
This is a Welsh Essential Position, which means that the successful applicant must be able to communicate effectively in spoken and written Welsh to a Level 4 Advanced standards.
This role is fully office based at County Hall, Cardiff. This vacancy is suitable for post share. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications. We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
CUSTOMER SERVICE & LICENSING OFFICER (CONTACT CENTRE / WELSH ESSENTIAL) in Cardiff employer: Local Government Chronicle
Milton Keynes City Council is an excellent employer, offering a supportive work culture that prioritises community engagement and employee well-being. With flexible working arrangements and opportunities for professional development, you will be empowered to make a meaningful impact while enjoying a balanced work-life dynamic in a vibrant city known for its innovation and growth.
Contact Details:
Local Government Chronicle Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE & LICENSING OFFICER (CONTACT CENTRE / WELSH ESSENTIAL) in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Local Government Chronicle. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Local Government Chronicle before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CUSTOMER SERVICE & LICENSING OFFICER (CONTACT CENTRE / WELSH ESSENTIAL) in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Local Government Chronicle:Your cover letter is your chance to shine! Tell us why you want to work at Local Government Chronicle specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Local Government Chronicle!
How to prepare for a job interview at Local Government Chronicle
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
