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- Tasks: Join our DoLS Team to triage calls and process applications.
- Company: Norfolk County Council is dedicated to supporting vulnerable individuals in our community.
- Benefits: Enjoy flexible working, generous holidays, and employee discounts.
- Why this job: Be part of a supportive team while developing valuable skills in a meaningful role.
- Qualifications: Must be a team player with knowledge of Teams, Excel, and data entry.
- Other info: This is a hybrid role with both remote and office work options.
The predicted salary is between 20700 - 21000 £ per year.
Norfolk County Council invites you to be part of our dynamic Deprivation of Liberty Safeguards (DoLS) Team. We are seeking a Temporary Business Officer to play a vital role in triaging calls to the wider team, processing and completing DoLS applications and authorisations.
Business Support is an essential and pivotal part of our team. The DoLS Team works closely with care homes and hospitals, members of the public and advocacy organisations, and other Norfolk County Council colleagues. The team is responsible for assessing individuals who lack capacity to consent to their care arrangements.
The Business Officer will assist with processing new referrals into the team and complete the administration process and completion of new applications in a timely manner. Your main tasks will involve working with our other Business Officer, the Team's Assistant Practitioner, and the Senior Business Officer. You will be responsible for answering and signposting calls, processing referrals, contacting care homes, and monitoring inboxes.
You will be a team player with a working knowledge of using Teams, Excel, data entry, and Microsoft Outlook. Multitasking is essential. You must be flexible and adaptive to new ways of working, have a positive attitude, and respect for sensitive data.
This is an exciting time to join the DoLS Team as we continue to develop the service and provide an opportunity to learn new skills within a supportive working environment. This is a hybrid working post, with a blend of remote and office-based working, currently from County Hall. If you are a committed team player used to delivering proactively and positively and have a 'can do' approach, then we would welcome your application.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part-time, remote, and hybrid working - dependent on your job role and business need.
- Financial benefits such as 'Norfolk Rewards', our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes to holidays, new technology, gym membership, trips to the cinema, and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments, and dependants' pensions.
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard-to-fill job
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Business Officer 8428 employer: Local Government Chronicle
Contact Detail:
Local Government Chronicle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Officer 8428
✨Tip Number 1
Familiarise yourself with the Deprivation of Liberty Safeguards (DoLS) process. Understanding the key principles and procedures will not only help you in the role but also demonstrate your commitment and knowledge during any discussions or interviews.
✨Tip Number 2
Brush up on your multitasking skills. Since the role involves processing referrals and managing calls simultaneously, practice handling multiple tasks efficiently to showcase your ability to thrive in a fast-paced environment.
✨Tip Number 3
Get comfortable with Microsoft Teams, Excel, and Outlook. These tools are essential for the role, so consider taking online tutorials or courses to enhance your proficiency and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare for a potential informal discussion by thinking about questions you might have regarding the team dynamics and the hybrid working model. This shows your proactive approach and genuine interest in the position.
We think you need these skills to ace Business Officer 8428
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Business Officer position. Highlight key skills such as multitasking, data entry, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your experience with Microsoft Teams, Excel, and any relevant administrative roles you've held.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the DoLS Team. Mention specific examples of how your previous experiences make you a suitable candidate for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Local Government Chronicle
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Business Officer. Familiarise yourself with terms like DoLS and the importance of processing referrals, as this will help you answer questions confidently.
✨Showcase Your Teamwork Skills
Since the role requires working closely with various stakeholders, be prepared to discuss your experience in teamwork. Share examples of how you've collaborated effectively in previous roles, especially in a busy environment.
✨Demonstrate Your Multitasking Ability
The job involves handling multiple tasks simultaneously. Be ready to provide examples of how you've successfully managed competing priorities in the past, highlighting your organisational skills and adaptability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive data. Think of scenarios where you had to make quick decisions or manage confidential information, and be ready to discuss them in detail.
