Training Programme Support Officer - Pensions

The Local Government Association (LGA) is the national membership body for local authorities. We work on behalf of our member councils to support, promote and improve local government. We are a politically led, cross‑party organisation that influences and sets the political agenda on the issues that matter to councils, supporting them to deliver local solutions to national problems. We provide councils with tools and resources to respond to emerging challenges and support improvement across the sector. We value diversity and encourage applications from all sections of the community to this high‑profile role.

The LGPS Training and Development team is looking for an organised and proactive Training Programme Support Officer to provide vital administrative and operational support to the delivery of a national training and qualification programme for Local Government Pension Scheme (LGPS) administering authorities and employers.

Responsibilities

• Coordinate the end‑to‑end delivery of training events, qualifications and conferences, including organising event logistics, liaising with venues and speakers, preparing materials and managing delegate communications.
• Provide on‑the‑day support to ensure events run smoothly.
• Support the administration of LGPS pension qualifications, assisting with tutorials and exams, monitoring learner progress and working with qualification providers.
• Manage training enquiries, coordinate feedback and certification.
• Support financial processes such as purchase orders, invoices and budget monitoring.

Qualifications

• Organised and detail‑focused professional with proven administrative experience, ideally gained in a local authority or project‑based environment.
• Comfortable using Microsoft 365 and digital collaboration tools, able to manage a varied workload and work to competing deadlines.
• Experience of organising events or meetings and supporting financial processes, with a methodical approach and a commitment to accuracy and excellent customer service.
• Able to work effectively as part of a team while also taking initiative and adapting to changing priorities.
• Clear and professional communication skills, able to convey complex information accurately.
• Understanding of local government and the LGPS, or the ability to quickly develop this knowledge.
• Right to work in the UK.

Benefits

• LGA annual leave entitlement of 29 days (rising to 31 days after three years and 33 days after five years) plus all UK public holidays (pro‑rata for fixed‑term and part‑time contracts).
• Flexible & agile working – office‑based staff required to work in the LGA’s London office two days per week as a minimum, subject to business need.
• Future development – face‑to‑face and virtual courses scheduled in line with developmental goals.
• 24/7 access to a free, confidential employee assistance programme managed by Health Assured (also available for dependants).
• Family friendly policies.
• Access to further benefits information at https://www.local.gov.uk/benefits-and-working-lga.
• Disability Confident Leader status, with reasonable adjustments available for disability‑related needs.

Equal Opportunity

We are committed to creating an inclusive environment for all employees where everyone is treated with dignity and respect. Our recruitment decisions are based on fair, open competition, with appointment on merit. We celebrate diversity and value inclusion.