Team Co-ordinator in Coventry

Team Co-ordinator

Local Government & Social Care Ombudsman (LGSCO)

£30,253 - £36,117 per annum

Hybrid working – allocated to offices in Coventry or York

The Role

Are you an experienced administrator looking for a role where your skills genuinely make a difference?

The Local Government and Social Care Ombudsman investigates complaints against councils and care providers, giving members of the public a fair hearing when things go wrong. Our Team Co‑ordinators are central to that work — and we're looking for someone who brings real experience and confidence to the role.

Responsibilities

• Provide high-quality administrative support to a team of Investigators, with responsibilities that go well beyond routine administration.
• Manage correspondence, oversee team processes, minute meetings and take an active part in casework — including making decisions on complaints and monitoring compliance with our recommendations.
• Work with a wide range of people, from senior colleagues to members of the public, so sound judgement and professionalism are essential.

Qualifications

• Strong track record in busy, multi-stakeholder administrative roles.
• Excellent written communication skills.
• Confidence to take ownership of workload.

Benefits

• Hybrid and flexible working.
• Local Government Pension Scheme.
• 25 days annual leave rising to 28 with service.

We are an inclusive employer and particularly welcome applications from Black, Asian and other minority ethnic candidates, who are currently under‑represented in our organisation.

We particularly encourage applications from people from minority ethnic backgrounds who are currently under‑represented within our organisation.

Location

We offer hybrid working which includes regular office attendance. Individuals will be allocated to either our Coventry or York office and will be expected to attend the office as and when required for in‑person tasks such as managing post, team meetings, training and other occasions.