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- Tasks: Support a team of Investigators and coordinate corporate activities to improve public services.
- Company: A respected organisation dedicated to helping the public and improving local services.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference by ensuring justice and improving services for your community.
- Qualifications: Strong organisational skills and a passion for public service.
- Other info: Join a diverse team and enjoy excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
For over 50 years we have been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence. So, if you want to make a difference and have the perspective we’re looking for, please get in touch.
The Role
As a Team Co-ordinator you will play a vital role in ensuring our organisation runs efficiently and effectively. This is not just an administrative role; you will also be closely involved in our casework, supporting us to meet organisational objectives. You will provide administrative and organisational support to a team of Investigators and assist in co-ordinating corporate activity. Your role will be varied and includes regular contact with internal and external stakeholders. You will also have the opportunity to be involved in our casework. This will involve making decisions on whether organisations we investigate have had an opportunity to respond to complaints. You will also play a vital role in ensuring that organisations deliver on the recommendations we make, ensuring that the people who use our service receive remedies for injustice, and that lessons are learned to improve the way services are run. You will report to the manager of an investigation team, either an Assessment Manager or Assistant Ombudsman. And while you will mainly support the one team, you will also work with a group of Team Co-ordinators to complete shared tasks or to cover leave.
Location
We offer hybrid working. Individuals will be allocated to either our Coventry or York office and will be expected to attend the office as and when required for in person tasks such as managing post, team meetings, training and other occasions. At present, we anticipate this will be a minimum of one day a month.
We particularly encourage applications from people from minority ethnic backgrounds who are currently under-represented within our organisation. The closing date for applications is 9am Monday 9th February. Interviews will be held on MS Teams week commencing 16th February.
Team Co-ordinator employer: Local Government and Social Care Ombudsman
Contact Detail:
Local Government and Social Care Ombudsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Team Co-ordinator roles. Practise your answers, focusing on how your skills align with their mission of improving public services.
✨Tip Number 3
Show your passion for making a difference! During interviews, share examples of how you've positively impacted teams or projects in the past. They want to see your commitment to their cause.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Team Co-ordinator
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Team Co-ordinator role involves. Dive into the job description and person specification to get a feel for what we’re looking for. Tailor your application to show how your skills and experiences align with our needs.
Be Yourself: We want to hear your unique voice! Don’t be afraid to let your personality shine through in your application. Share your experiences and insights that demonstrate your passion for making a difference and how you can contribute to our mission.
Showcase Your Skills: Highlight your organisational and administrative skills, as well as any experience you have with casework or stakeholder engagement. Use specific examples to illustrate how you’ve successfully managed similar tasks in the past. We love seeing real-life applications of your skills!
Apply Through Our Website: Make sure to submit your application through our website at www.lgo.org.uk/jobs/vacancies. It’s the easiest way for us to receive your details and ensures you’re following the correct process. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Local Government and Social Care Ombudsman
✨Know the Organisation
Before your interview, take some time to really understand the organisation's mission and values. Familiarise yourself with their work in public service and how they handle complaints. This will not only help you answer questions more effectively but also show your genuine interest in making a difference.
✨Showcase Your Coordination Skills
As a Team Co-ordinator, you'll need to demonstrate your organisational abilities. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and ensured effective communication among team members.
✨Prepare for Casework Discussions
Since the role involves casework, brush up on what that entails. Think about how you would approach decision-making in a casework scenario. Be prepared to discuss how you would ensure fairness and impartiality when dealing with complaints, as this is crucial to the organisation's ethos.
✨Engage with Stakeholders
You'll be interacting with various stakeholders, so think about how you can demonstrate your communication skills. Prepare to share examples of how you've successfully collaborated with different parties in the past. Highlight your ability to listen actively and respond appropriately to diverse perspectives.