At a Glance
- Tasks: Investigate public complaints about local councils and social care services.
- Company: Join the Local Government & Social Care Ombudsman, a trusted voice for the public for 50 years.
- Benefits: Enjoy hybrid working options and a supportive team environment.
- Other info: We encourage applications from under-represented communities to enhance our diverse workforce.
- Why this job: Make a real difference in people's lives while developing your skills in a collaborative setting.
- Qualifications: No specific qualifications required; just bring your passion for justice and problem-solving.
The predicted salary is between 37500 - 45000 € per year.
Overview
Local Government & Social Care Ombudsman (LGSCO)
£43,543 to £52,062 per annum
Hybrid working allocated to offices in Coventry or York
For 50 years we have been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence.
If you want to make a difference and have the perspective we’re looking for, please get in touch.
The Role
- Acting with the delegated authority on behalf of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO by the public.
- This covers failings in services by local authorities, and social care providers. Our investigators look at complaints about most services organisations within our remit, with a large proportion of our work involving complaints about children’s services and special educational needs.
- The role operates in a collaborative environment where individuals contribute to their teams’ objectives and are involved in group and project work, and various outreach activities (for example external training for bodies in jurisdiction).
- Investigators are personally responsible for their own case work and for maintaining high standards of performance and professional practice.
- Investigators are expected to operate with minimal supervision once experienced, as well as demonstrating resilience and confidence in a highly pressurised and supportive environment.
Location
We offer hybrid working and, subject to manager approval, investigators can choose to work mostly from home, an office, or a combination of both. Individuals will be allocated to either our Coventry or York office and be expected to attend the office as and when required in person for team meetings, collaborative working, training and other occasions.
We particularly encourage applications from the Black and Minority Ethnic communities who are currently under-represented within our organisation.
Timelines
The closing date for applications is 9:00am Monday 22 September 2025.
Assessments will be held during October with interviews being held over MS Teams week commencing 3 November 2025.
Please note that candidates who have applied to the LGSCO for the post of Investigator within the past twelve months will not be considered.
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Investigator in Coventry employer: Local Government and Social Care Ombudsman
The Local Government & Social Care Ombudsman (LGSCO) is an exceptional employer dedicated to making a meaningful impact in public services. With a strong commitment to employee development, a collaborative work culture, and the flexibility of hybrid working arrangements from our Coventry or York offices, we empower our Investigators to thrive in their roles while contributing to the betterment of local communities. Join us to be part of a supportive environment where your work truly makes a difference.
Contact Detail:
Local Government and Social Care Ombudsman Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Investigator in Coventry
✨Tip Number 1
Familiarise yourself with the Local Government & Social Care Ombudsman’s mission and values. Understanding their commitment to impartiality and public service will help you align your responses during interviews and demonstrate your genuine interest in making a difference.
✨Tip Number 2
Prepare for potential scenario-based questions by thinking about how you would handle specific complaints or challenging situations. This role requires resilience and confidence, so showcasing your problem-solving skills will be crucial.
✨Tip Number 3
Network with current or former employees of the LGSCO if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Stay updated on current issues within local government and social care. Being knowledgeable about recent developments will not only impress your interviewers but also show that you are proactive and engaged in the field.
We think you need these skills to ace Investigator in Coventry
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Investigator position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Craft a Tailored CV:Your CV should reflect your experience in investigating complaints or working in similar roles. Emphasise your ability to work independently, manage casework, and maintain high standards of performance. Use specific examples to demonstrate your skills.
Write a Compelling Cover Letter:In your cover letter, express your passion for public service and your commitment to impartiality. Highlight your understanding of the role and how your background aligns with the LGSCO's mission. Be sure to mention any relevant experience with local authorities or social care.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Investigator role.
How to prepare for a job interview at Local Government and Social Care Ombudsman
✨Understand the Role
Make sure you have a clear understanding of what an Investigator does at the Local Government & Social Care Ombudsman. Familiarise yourself with their mission, values, and the types of complaints they handle. This will help you tailor your responses to show how your skills align with their needs.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to complaints and investigations. Think of examples from your past experiences where you demonstrated problem-solving, resilience, and impartiality. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Collaborative Spirit
Since the role involves working in a team environment, be prepared to discuss your experience in collaborative settings. Highlight instances where you contributed to team objectives or participated in group projects, showcasing your ability to work well with others.
✨Demonstrate Your Commitment to Fairness
As an Investigator, impartiality is key. Be ready to discuss how you ensure fairness in your decision-making processes. Share examples that illustrate your ability to listen to all sides of a story and weigh evidence objectively, which is crucial for this role.
