Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome patients, manage reception, and ensure a smooth experience at our health centre.
- Company: Join Local Care Direct, a caring non-profit making a difference in healthcare.
- Benefits: Enjoy competitive pay, NHS discounts, and a supportive work environment.
- Why this job: Be the friendly face that helps patients feel at ease in a vital healthcare setting.
- Qualifications: Experience in customer service and a passion for helping others is essential.
- Other info: Flexible shifts available in a dynamic 24/7 healthcare environment.
The predicted salary is between 10 - 13 £ per hour.
Local Care Direct is a non-profit Social Enterprise operating 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire. We have part-time positions available for Receptionists at Airedale Hospital.
The Receptionist is responsible for the smooth running of the reception and waiting areas, dealing directly with patients and liaising with other members of the Local Care Direct team including health professionals and any external stakeholders.
Hourly Rate: £12.71 in hours & £13.71 out of hours (In Hours = Monday to Friday 08:00 to 18:00 & Out of Hours = Monday to Friday 18:00 to 08:00 and all day Saturday Sunday)
Location: Local Care Direct, Airedale Hospital, Skipton Road, Keighley, BD20 6TD
Shifts Available: across a 4 week rolling Rota: Monday Week 1 & 2 18.15-22.59
Main duties of the job:
- Receive patients and visitors to the centre in a professional and courteous manner.
- Book patients onto SystmOne on arrival and show them to the waiting area.
- Monitor patient flow and take action where there are non-attendees and cancellations.
- Help patients who may be in an emotional state by providing information and reassurance as necessary.
- Assist patients who have communication difficulties whilst at the centre.
- Deal with requests from patients and colleagues over the telephone in a timely and courteous manner.
- Maintain and re-order consumables for the reception and waiting areas.
- Support the collation of Patient Satisfaction feedback and undertake surveys/audits as required.
- Ensure that the Reception and Waiting area is kept clean and tidy at all times.
- Completion of Handover report and LCD PCC checklist each session.
- Contributes and makes suggestions for improving service provision.
- Assisting other members of the team in any tasks believed to be appropriate to your capability.
- Act as ambassador for LCD at all times.
- Working flexibly to provide cover for colleagues when needed.
Health, Safety & Security:
- Report any accidents, complaints, defects in equipment, near misses and untoward incidents, following company procedures.
- Ensure compliance with Health and Safety at Work regulations.
Communications & Relationships:
- Ensure agreed lines of communication and reporting are implemented within the team.
- Promote effective cross-functional working.
Patient Care:
- Ensure that the quality of patient care is firmly at the centre of the organisation's objectives and vision.
Confidentiality:
- Operate and ensure the team operates within information governance protocols.
Training:
- Complete the defined company induction programme and core training for this role.
Infection Prevention and Control:
- Comply fully with the company’s Infection Prevention and Control (IP&C) policies.
Safeguarding:
- Work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse.
Managing Self:
- Ensure that continual professional development is maintained.
- Identify own professional development needs through the Personal Development Review process (PDR).
Person Specification:
- Good knowledge of Microsoft Office.
- Experience of working in a busy, public-facing environment.
- Ability to attend work regularly out of hours.
- Highly developed communication skills verbal, written and telephone.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Receptionist employer: Local Care Direct
Contact Detail:
Local Care Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Local Care Direct. Understand their values and services so you can show how you align with their mission during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable, as this reflects your understanding of the role and the environment you'll be working in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Receptionist role. Highlight your experience in busy, public-facing environments and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: As a Receptionist, you'll be the first point of contact for patients, so it's crucial to demonstrate your communication skills. Use clear and professional language in your application, and don’t forget to mention any experience dealing with sensitive situations or diverse groups.
Be Honest and Authentic: We value honesty and integrity at Local Care Direct. Be genuine about your experiences and what you can bring to the role. If you've faced challenges in previous jobs, share how you overcame them – it shows resilience and adaptability!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Local Care Direct
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist at Local Care Direct. Familiarise yourself with their services and how they operate, especially in a busy healthcare environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Receptionist, you'll be the first point of contact for patients. Practice articulating your thoughts clearly and concisely. Think about examples from your past experiences where you've effectively communicated with others, especially in challenging situations. This will demonstrate your ability to handle the emotional needs of patients.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Prepare by thinking about how you would handle specific situations, such as dealing with an upset patient or managing a busy reception area. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making them clear and impactful.
✨Emphasise Teamwork and Flexibility
Local Care Direct values teamwork and adaptability. Be ready to discuss how you've worked collaboratively in previous roles and how you can adjust to changing circumstances. Highlight any experience you have in a 24/7 environment, as this will show your readiness to meet the demands of the job.
