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- Tasks: Ensure smooth reception operations and provide excellent patient service.
- Company: Local Care Direct, a caring non-profit social enterprise in health services.
- Benefits: Competitive pay, NHS discounts, comprehensive training, and supportive teams.
- Why this job: Make a real difference in patients' lives while working in a positive environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible part-time shifts available in a dynamic 24/7 setting.
Local Care Direct is a non‑profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire. We have part‑time positions available for Receptionists at Pontefract General Infirmary & Wakefield Trinity Medical Centre working various out of hours shifts. The Receptionist is responsible for the smooth running of the reception and waiting areas, dealing directly with patients and liaising with other members of the Local Care Direct team including health professionals and any external stakeholders. Hourly Rate: £12.71 in hours & £13.71 out of hours (In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all day Saturday Sunday), The purpose of this role is to ensure patients using LCD services at the centre are dealt with in a professional, efficient and sensitive manner which enhances their experience of the centre, LCD services and the wider NHS.
We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.
Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk‑in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.
Benefits of working for Local Care Direct:
- Employee Assistance Programme
- Comprehensive Staff Training programme
- Modern working environment with a positive atmosphere
- NHS Pensions
- NHS Discounts (Blue light card)
- Various hours available in a 24 / 7 environment
- Support available 24 / 7
- Health & Wellbeing group to support staff
- Supportive and Friendly teams
- Annual Awards to recognise staff and their contributions
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Receptionist employer: Local Care Direct
Contact Detail:
Local Care Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Research Local Care Direct and understand their values and services. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with professionalism.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it's really like to work at Local Care Direct. They might even give you a heads-up on what the hiring team is looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Local Care Direct team. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you’d fit right into our supportive and positive atmosphere.
Tailor Your Application: Make sure to tailor your application specifically for the Receptionist role at Local Care Direct. Highlight your relevant experience and skills that align with our values of kindness, respect, and integrity. This shows us you’re genuinely interested in the position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can handle busy reception areas efficiently!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there. We can’t wait to hear from you!
How to prepare for a job interview at Local Care Direct
✨Know the Organisation
Before your interview, take some time to research Local Care Direct. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Common Questions
Prepare for typical receptionist interview questions, such as how you would handle a difficult patient or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for patients. Highlight your communication skills and ability to empathise with others. Share examples from past experiences where you've successfully dealt with customers or patients to demonstrate your suitability for the role.
✨Dress Professionally
First impressions matter! Make sure to dress smartly for your interview. A professional appearance will convey that you take the opportunity seriously and are ready to represent Local Care Direct in a positive light.