At a Glance
- Tasks: Welcome patients and ensure a smooth reception experience at Airedale Hospital.
- Company: Join Local Care Direct, a caring non-profit social enterprise.
- Benefits: Enjoy competitive pay, NHS discounts, and a supportive work environment.
- Other info: Flexible part-time shifts available in a dynamic healthcare setting.
- Why this job: Make a difference in patient care while gaining valuable experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26400 - 28400 € per year.
Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.
We have part-time positions available for Receptionists at Airedale Hospital. The Receptionist is responsible for the smooth running of the reception and waiting areas, dealing directly with patients and liaising with other members of the Local Care Direct team including health professionals and any external stakeholders.
Hourly Rate: £12.71 in hours & £13.71 out of hours (In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)
Location: Wharfedale General Hospital, Newall Carr Road, Otley, West Yorkshire, LS21 2LY
Shifts Available:
- Monday 18:15-23:14 Weekly
- Tuesday 13:00-18:14 Weekly
- Tuesday 13:00-18:14 Weeks 3&4
- Tuesday 18:15-23:14 Weekly
- Wednesday 07:45-12:59 Weeks 2&3
- Wednesday 13:00-18:14 Weeks 1,3&4
- Wednesday 13:00-18:14 Weekly
- Wednesday 18:15-23:14 Weeks 2&4
- Wednesday 18:15-23:14 Weekly
- Thursday 07:45-12:59 Weeks 1&3
- Thursday 13:00-18:14 - Weeks 1&2
- Thursday 13:00-18:14 Weekly
- Thursday 18:15-23:14 Weekly
- Thursday 18:15-23:14 Weekly
- Friday 13:00-18:14 Weekly
- Friday 18:15-23:14 Weekly
- Saturday 13:00-18:14 Weekly
- Saturday 18:15-23:14 Weekly
- Sunday 18:15-23:14 Week 2
- Sunday 18:15-23:14 Weeks 2,3,&4
Main Duties of the Job:
- Receive patients and visitors to the centre in a professional and courteous manner.
- Book patients onto SystmOne on arrival and show them to the waiting area.
- Monitor patient flow and take action where there are non-attendees and cancellations.
- Help patients who may be in an emotional state by providing information and reassurance as necessary.
- Assist patients who have communication difficulties whilst at the centre.
- Deal with requests from patients and colleagues over the telephone in a timely and courteous manner.
- Maintain and re-order consumables for the reception and waiting areas.
- Take delivery of drugs and consumables from base location and ensure appropriate storage.
- Support the collation of Patient Satisfaction feedback and undertake surveys/audits as required.
- Ensure that the Reception and Waiting area is kept clean and tidy at all times.
- Complete Handover report and LCD PCC check list each session.
- Contribute and make suggestions for improving service provision.
- Assist other members of the team in any tasks believed to be appropriate to your capability.
- Act as ambassador for LCD at all times.
- Work flexibly to provide cover for colleagues when needed.
Health, Safety & Security:
- Report any accidents, complaints, defects in equipment, near misses and untoward incidents.
- Ensure compliance with Health and Safety at Work regulations.
Communications & Relationships:
- Ensure agreed lines of communication and reporting are implemented within the team.
- Promote effective cross-functional working.
Patient Care:
- Ensure that the quality of patient care is firmly at the centre of the organisation's objectives and vision.
Confidentiality:
- Operate and ensure the team operates within information governance protocols.
Training:
- Complete the defined company induction programme and core training for this role.
Infection Prevention and Control:
- Comply fully with the company's Infection Prevention and Control (IP&C) policies.
Safeguarding:
- Work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse.
Managing Self:
- Ensure that continual professional development is maintained.
Person Specification:
Knowledge:
- Fluent in English language.
- Good knowledge of Microsoft Office.
Experience:
- Experience of working in a busy, public-facing environment.
- Experience of dealing with confidential information and record keeping.
Personal Attributes:
- Ability to attend work regularly out of hours.
- Flexible, willing to work in areas other than main base and adaptable to change.
Skills:
- Highly developed communication skills verbal, written and telephone.
- Good computer skills.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Hospital Receptionist – Part-Time, 24/7 Shifts in Otley employer: Local Care Direct
Local Care Direct is an exceptional employer that prioritises the well-being of its staff and patients alike. With a strong commitment to employee development through comprehensive training programmes and a supportive work culture, we foster a positive atmosphere where every team member can thrive. Located at Wharfedale General Hospital in West Yorkshire, our part-time Receptionist roles offer flexible hours in a dynamic 24/7 environment, ensuring that you can balance your professional and personal life while making a meaningful impact in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Hospital Receptionist – Part-Time, 24/7 Shifts in Otley
✨Tip Number 1
Get to know the company! Research Local Care Direct and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it's really like to work at Local Care Direct.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Local Care Direct.
We think you need these skills to ace Hospital Receptionist – Part-Time, 24/7 Shifts in Otley
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you align with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific duties from the job description that you've tackled before, especially in busy, public-facing environments.
Proofread, Proofread, Proofread!:Before hitting that submit button, give your application a thorough read. Typos and errors can distract from your qualifications, so let’s make sure everything is spot on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Local Care Direct
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hospital Receptionist. Familiarise yourself with the key duties mentioned in the job description, such as patient interaction and managing the reception area. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
As a receptionist, you'll need to communicate effectively with patients and healthcare professionals. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully handled challenging situations, especially in a busy or public-facing environment. Be ready to discuss how you managed conflicts or provided support to someone in distress, as this aligns with the role's requirements.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the workplace culture aligns with your values.
