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- Tasks: Lead a team to ensure smooth operations and high-quality patient care in a dynamic contact centre.
- Company: Join Local Care Direct, a caring non-profit making a difference in health services.
- Benefits: Competitive pay, NHS discounts, flexible hours, and comprehensive training.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for patient care.
- Other info: Supportive teams and a positive work environment with 24/7 assistance.
The predicted salary is between 35000 - 45000 £ per year.
Local Care Direct is a non-profit Social Enterprise operating 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire. We have an exciting position available for a new Duty Manager in our Bradley Contact Centre working 36 hours flexibly to support the 24/7 services provided.
The Duty Manager oversees the daily operations of all services operating out of the LCD Contact Centre. Leading the team to ensure employee productivity, efficiency of all processes, and a positive work environment for employees. They will proactively manage and remain accountable for the hour-by-hour performance and patient demand, call advisors, and clinicians, ensuring that all available resources are used effectively to deliver key performance indicators.
The Duty Manager will act as the single point of contact during the out of hours period for service delivery issues, meeting regularly with the senior management team to stay up to date with organisational changes, issues, and improvements, and supporting the Medical Service Manager to deliver business objectives while always meeting the CQC framework and targets. They will be the point of contact for operational matters on a 24/7 shift basis, supported by the on-duty Operational (Bronze) and Tactical (Silver) commanders where necessary. They will proactively manage and remain accountable for the hour-by-hour performance, patient demand, call advisors, and clinicians, ensuring that appropriate action is taken in line with the LCD protocol for Operational Pressures Escalation Levels.
The Duty Manager will support the Medical Service Manager with the delivery and development of the contact centre operation and implementation of the LCD Operations Plan, ensuring the Contact Centre team always works within the Care Quality Commission framework. They will ensure that the quality of patient care is firmly at the centre of the organisation's objectives and vision, and this is adhered to on every operational shift they lead.
Company Values
We care about people at Local Care Direct. Together, we act with kindness and respect, fairness and consistency, and honesty and integrity. Every one of our values is essential, but our impact is greater when we use all of them together.
Salary and Hours
Salary: £16.89 per hour 'In Hours' (Monday to Friday 08.00 to 18.00), £17.89 per hour 'Out of Hours' (Monday to Friday 18.00 to 08.00 and all day Saturday Sunday). Hours: 36 hours per week worked flexibly across a 24/7 rota. Shifts will be set a minimum of 1 month in advance where possible, but flexibility of shift pattern is required.
Benefits of working for Local Care Direct
- Employee Assistance Programme
- Comprehensive Staff Training programme
- Modern working environment with a positive atmosphere
- NHS Pensions
- NHS Discounts (Blue light card)
- Various hours available in a 24/7 environment
- Support available 24/7
- Health & Wellbeing group to support staff
- Supportive and Friendly teams
- Annual Awards focused on raising money to support a local charity
Duty Manager in Low Bradley employer: Local Care Direct
Contact Detail:
Local Care Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Low Bradley
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Local Care Direct. A friendly chat can open doors and give you insider info about the Duty Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills. Think of examples where you've led a team or managed a crisis. We want to see how you handle pressure and keep things running smoothly!
✨Tip Number 3
Show us your passion for patient care! During interviews, share stories that highlight your commitment to quality service and how you’ve made a positive impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Duty Manager in Low Bradley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your experience in managing teams and ensuring operational efficiency, as these are key aspects of the job.
Showcase Your Values: Local Care Direct values kindness, respect, and integrity. We want to see how you embody these values in your previous roles. Share specific examples that demonstrate your commitment to these principles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application is seen by the right people. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Local Care Direct
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Duty Manager at Local Care Direct. Familiarise yourself with their operations, especially how they manage patient demand and ensure quality care. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. This will give the interviewers confidence in your ability to maintain productivity and a positive work environment.
✨Align with Company Values
Local Care Direct values kindness, respect, fairness, and integrity. During your interview, make sure to weave these values into your responses. Share personal anecdotes that reflect these principles, showing that you not only understand but also embody the company's ethos.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential operational challenges you might face as a Duty Manager and how you would handle them. Practising these scenarios will help you articulate your thought process clearly during the interview.
