At a Glance
- Tasks: Welcome patients and ensure a smooth reception experience in a busy healthcare environment.
- Company: Join Local Care Direct, a values-led social enterprise dedicated to high-quality patient care.
- Benefits: Enjoy competitive pay, flexible working options, and 25 days' annual leave plus bank holidays.
- Other info: Opportunities for professional development and clear progression pathways available.
- Why this job: Make a real difference in patients' lives while working in a supportive and collaborative team.
- Qualifications: Strong communication skills and a passion for excellent customer service are essential.
The predicted salary is between 13.21 - 13.21 £ per hour.
Location: Leeds General Infirmary
Organisation: Local Care Direct (Non Profit Social Enterprise)
Local Care Direct is a non profit Social Enterprise working collaboratively with stakeholders delivering high-quality patient care 7 days per week, 365 days a year. We are currently recruiting Part Time / Full-Time Receptionists to work within one of our Minor Illness Services delivered in Leeds General Infirmary.
As a receptionist you will play a key role in supporting patients, colleagues and stakeholders to ensure the smooth and efficient running of the department.
What the Role Offers
This is a varied and people focused role where you will be at the heart of the patient experience. As the first point of contact for patients, you will help create a welcoming, calm and professional environment while working closely with clinicians and operational colleagues as part of a wider team. You will be entrusted with significant responsibility, ensuring reception and waiting areas run smoothly and supporting the delivery of safe, effective and compassionate patient care.
Pay Rates
Rates vary depending on the time of day worked:
- In Hours: £13.21 per hour (Monday to Friday, 08.00 - 18.00)
- Out of Hours: £14.21 per hour (Monday to Friday, 18.00 - 08.00 and all day Saturday and Sunday)
Location
Local Care Direct: Ward X34, B Floor, Brotherton Wing, Leeds General Infirmary, Leeds, LS1 1JF
Shifts Available
- 08:00 - 12:59, Monday-Sunday weekly
- 13:00 - 18:59, Monday-Sunday weekly
- 19:00 - 23:59, Monday-Sunday weekly
Please note: our rota operates on a 4 week rolling basis.
Main Duties and Responsibilities
As a Receptionist, you will be responsible for the smooth day to day running of the reception and waiting areas, ensuring patients are supported from the moment they arrive. Key responsibilities include:
- Welcoming patients and dealing with them in a professional, efficient and sensitive manner, enhancing their overall experience of the centre
- Booking patients onto SystmOne
- Liaising closely with other members of the Local Care Direct team and Hospital teams, including clinicians, health professionals and operational staff
- Ensuring reception and waiting areas are safe, organised and welcoming
- Communicating effectively with external stakeholders where required
- Supporting clinical and operational processes to enable the delivery of high quality patient care
Your role is central to creating a positive patient journey and supporting the effective running of the service.
About You
We are looking for friendly, organised and team orientated individuals who understand the importance of excellent customer service in a healthcare environment. You will have:
- Strong communication and interpersonal skills
- The ability to remain calm, professional and compassionate in a busy environment
- Good organisational and administrative skills
- A collaborative approach, working confidently with clinicians, colleagues and external partners
- A commitment to maintaining confidentiality and treating patients with dignity and respect
- Previous experience in a healthcare or customer facing role is desirable, but not essential.
Please refer to the personal specification for this role which details all essential and desirable criteria.
Why Join Local Care Direct?
You will join a supportive and welcoming team, working for an organisation that values collaboration, flexibility and high standards of patient care. This role offers variety, responsibility and the opportunity to make a real difference to patients accessing urgent primary care services.
Please see job description for further information. Please refer to the Job Description and Person Specification. Ensure you detail how you meet the Essential and Desirable Criteria in your application.
About Us
At Local Care Direct, we are proud to be a values-led social enterprise providing essential health and support services across West Yorkshire. Since 2004, our teams have helped people access the right advice, care and support in the right place, at the right time and as close to home as possible. With around 500 colleagues working across seventeen sites, we deliver services 24 hours a day, 365 days a year, including GP out-of-hours care, urgent treatment centres, walk in services, a central contact centre, dental assessment and booking, and tailored support for NHS partners.
We are looking for people who share our commitment to honesty, integrity, fairness, consistency, kindness and respect. In return, you will be part of a supportive, inclusive organisation where colleagues are valued and encouraged to make a real difference for patients, partners and local communities.
As part of our team, you will have access to development opportunities, clear progression pathways and a range of employee benefits, including:
- 25 days' annual leave, plus bank holidays, increasing with service
- Employee Assistance Programme for confidential wellbeing support
- Hybrid and flexible working options, dependent on role
- Access to the Blue Light Card for national discounts
If you want to be part of an organisation that puts people first and supports you to develop, we would welcome your application.
Receptionist (LGI Illness) in Leeds employer: Local Care Direct
Local Care Direct is an exceptional employer that prioritises the well-being of its staff and the communities they serve. With a strong focus on professional development, employees are encouraged to grow their skills in a supportive environment while contributing to meaningful health outcomes in Kirklees. The collaborative work culture fosters innovation and dedication, making it a rewarding place to advance your career in healthcare management.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (LGI Illness) in Leeds
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Receptionist (LGI Illness) in Leeds
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Local Care Direct, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Local Care Direct
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Local Care Direct.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Local Care Direct.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Local Care Direct can really resonate with interviewers and show your commitment to the field.
