Information and Performance Analyst in Huddersfield

This is a key role within the Management Information Team. The post-holder will frequently represent the team as a first point of contact for performance and business reporting requirements, working directly with the operational and corporate directorates to design, develop and provide regular and ad-hoc highly-complex, specialist analysis reports. This work will support operational & resource management, business planning and deliver external and internal reporting requirements validating the accuracy of outgoing information and communicating complex issues to the appropriate audiences for action.

The post holder will apply specialised data analysis and interpretation skills through using current and developing systems, to provide data for and on behalf of Local Care Direct ensuring that the information provided is relevant, accurate and appropriate and produced on time in an easily understandable format.

Playing a key role in the future development of the organisations business and performance reporting procedures and systems, the post holder will be expected to present highly-complex, specialist analysis to a variety of audiences including senior managers, whilst explaining all report findings and resolving any data issues.

Main duties of the job

This role focuses on delivering accurate, timely, and insightful performance reporting to meet internal and external standards. It involves interpreting complex data and presenting it clearly to staff, often handling sensitive or contentious information. Key responsibilities include producing regular reports using tools like Excel, Power BI, SQL, Python, and Azure, and analysing KPIs to highlight concerns and suggest improvements. The role requires extracting data from systems such as SystmOne, Adastra, and telephony platforms, and maintaining performance dashboards to ensure timely access to critical information. It also includes formatting datasets for portals in XML and Access, supporting new system implementations, and liaising with software providers on reporting needs. The postholder advises departments on data quality, supports decision-making for managers and clinicians, and handles urgent report requests with professionalism. Leadership duties include coaching and supervising data staff, validating their reports, and representing the department in senior meetings.

About us

We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.

Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.

Benefits of working for Local Care Direct:

• Employee Assistance Programme
• Modern working environment with a positive atmosphere
• NHS Pensions
• NHS Discounts (Blue light card)
• Various hours available in a 24/7 environment
• Health & Wellbeing group to support staff
• Supportive and Friendly teams
• Annual Awards focused on raising money to support a local charity

Job responsibilities

Job Purpose:

This is a key rolewithin the Management Information Team. The post-holder will frequentlyrepresent the team as a first point of contact for performance and businessreporting requirements, working directly with the operational and corporatedirectorates to design, develop and provide regular and ad-hoc highly-complex,specialist analysis reports. This work will support operational & resourcemanagement, business planning and deliver external and internal reportingrequirements validating the accuracy of outgoing information and communicatingcomplex issues to the appropriate audiences for action.

The post holderwill apply specialised data analysis and interpretation skills through using currentand developing systems, to provide data for and on behalf of Local Care Directensuring that the information provided is relevant, accurate and appropriate andproduced on time in an easily understandable format.

Playing a key rolein the future development of the organisations business and performance reportingprocedures and systems, the post holder will be expected to presenthighly-complex, specialist analysis to a variety of audiences including seniormanagers, whilst explaining all report findings and resolving any data issues.

KEY RESPONSIBILITIES

• To produce timely, accurate andinformative performance reporting for internal and external purposes to meetinternal process and external contractual and statutory standards.
• To provide clear andconcise written and verbal reports on performance indicators to staffwithin the organisation, which will involve the interpretation of data andthe need to present complex and sometimes sensitive or contentiousinformation in a clear and understandable format.
• To be responsible for theproduction and development of regular reports using appropriate softwarepackages such as MS Excel, Azure, Python, Power BI and SQL to analyse andinterpret organisational performance.
• To interpret and analyseactivity and KPI performance data to produce complex reports, drawingattention to areas of concern and occasionally investigating these,recommending changes to work practices and policy, where necessary.
• To extract complex datafrom multiple organisation systems including SystmOne, Adastra and contactcentre telephony systems using complex querying methods and languages.
• To be responsible for thedevelopment and ongoing maintenance of performance dashboards which ensurethe right information is available at the right times at all levels of theorganisation.
• To format datasets to beuploaded into various data portals, in formats including XML and Access.
• Tosupport the implementation of new systems and liaise with software systemproviders in respect of performance reporting and data management includingdesign of filters and reports as and when necessary.
• ToProvide quality assurance advice to other departments which have responsibilityfor data production, analysis, and reporting.
• To support operationalmanagers and Clinicians in the decision-making process by ensuring thatthe information generated by the team is accurate, timely and fit forpurpose.
• To respond to ad-hocquestions and requests for reports, which may often have short deadlines,effectively, efficiently, and professional ensuring constant review ofpriorities and work allocations.
• To have day to day coachingresponsibilities for the Data Analyst and Information Officer and whenrequired supervisory or line management responsibility.
• To check and distribute reports produced by the Data Analyst and/or InformationOfficer that may require extra validation.
• To attend, as and whenrequired, Operational Business / Senior Management Team Meetings on behalfof the department.
• Ensure all processes used in theproduction, analysis, reporting and storage of data are documented, reviewed,and stored including appropriate change controls.
• Cross cover other roleswithin the team during periods of Annual Leave of Sickness.
• Prioritiseand delegate day-to-day tasks to the Data Analyst.
• Topromote effective cross-functional working which supports the achievementof the objectives, standards, and protocols of other directorates.
• To participate inactivities that encourage integration with the surrounding health economyincluding liaison with other agencies.
• To support and comply withall instructions and reasonable requests made by line management.
• To ensure the ManagementInformation team operate within information governance protocols andbusiness confidentiality is maintained at all times.

COMMUNICATIONS& RELATIONSHIPS

To ensure agreed lines of communication andreporting are implemented within the team to support all employeesunderstanding LCD business plans, objectives, priorities, and changes.

To promote effective cross-functional working andthat the operational team supports the achievement of objectives, standards,and protocols of other LCD areas.

To attend internal and external meetingsrepresenting LCD and engaging in discussions appropriate to the role and levelof the post.

PATIENTCARE

To ensure that the quality ofpatient care is firmly at the centre of the organisations objectives andvision.

To ensure the management andmonitoring of the highest standards or safety and quality in the delivery ofhealthcare and related services and manage risk within Local Care Direct.

FINANCIALRESOURCES

To ensure financial policies andprocedures are maintained and the dental budget is adhered to and that bestvalue for money is achieved.

CONFIDENTIALITY

To operate and ensure the teamoperates within information governance protocols and that businessconfidentiality is maintained at all times.

TRAINING

To complete the defined companyinduction programme and core training for this role and mandatory refreshertraining thereafter and ensure that accurate records of training aremaintained.

INFECTIONPREVENTION AND CONTROL

Healthcare workers have a dutyof care to patients and are expected to comply fully with the companiesInfection Prevention and Control (IP&C) policies and attend/completeIP&C training, for personal and patient safety and for prevention of healthcare-associatedinfection (HCAI). Knowledge, skills and behaviour in the workplace shouldreflect this.

SAFEGUARDING

Individuals have a duty of careto children and vulnerable adults that they come into contact with whilst atwork to safeguard and promote their welfare and to work to prevent, recognise,respond, appropriately refer and record potential neglect or abuse, adhering tothe company\'s Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.

MANAGINGSELF

Ensure thatrelevant professional practice is evidence based and current.

Ensure that continualprofessional development is maintained and facilitates the ability to providecare to a high standard in a way that is both safe and cost effective.

Ensure that mandatory trainingis up to date and participate in training as appropriate.

Effectively utilise timemanagement, organisational, co-ordination and if required - managementskills.

Identify own professionaldevelopment needs through the Personal Development Review process (PDR).

Themain duties and responsibilities shown here are not exhaustive and thepostholder will be expected to carry out any reasonable activities according tothe needs of the business as directed by the line manager.

Person Specification

Qualifications

• Educated to post graduate level or equivalent relevant NHS experience.

Personal Attributes

• Ability to work with people at all levels and of all backgrounds and to communicate with them and ensure that information is provided in a format that they can understand
• Ability to work flexibly, under pressure and tight timescales
• Self-motivated, committed, and open to new ideas and experiences
• Confident and approachable, able to work independently

Knowledge

• Demonstrable knowledge and experience of performance and business reporting requirements
• Knowledge of data quality issues and appropriate techniques for investigation and communication of findings
• Practical knowledge of database Design and Power BI
• Practical knowledge of spreadsheet and database applications e.g. Microsoft Excel and Relational databases
• Experience of SystmOne
• Knowledge of NHS Standards,
• In depth knowledge of relevant quality and performance standards to LCD business

Experience

• Demonstrable experience working in this field and evidence of working in a role that necessitated working independently without day to day direction.
• Experience of information extraction, transformation, and loading, and data analysis experience
• Previous experience in NHS and/or of working with NHS patient systems
• Experience and understanding of the current NHS/Social Care agenda Experience of T-SQL

Skills

• Advanced level in MS Office Excel, Power Query, Power BI, SQL, Azure data environment and Python.
• Reporting writing, interpretation and presenting complex information
• Excellent communication (both written and oral), listening, presentation and interpersonal skills
• Ability to analyse and interpret a range of complex performance & business data, present findings and identify actions for improving service performance
• Good organisational skills and ability to prioritise own and team workloads to meet changing demands
• Submission of data to ECDS, CSDS and faster data flows.
• Experience of maintain data pipelines in Azure