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- Tasks: Manage clinical service requests and ensure smooth operations in a dynamic healthcare environment.
- Company: Local Care Direct, a caring non-profit social enterprise dedicated to health services.
- Benefits: NHS pensions, discounts, comprehensive training, and a supportive work atmosphere.
- Why this job: Make a real difference in patient care while working with a passionate team.
- Qualifications: Strong communication skills and ability to manage real-time service requests.
- Other info: Flexible hours available in a 24/7 environment with excellent career development opportunities.
The predicted salary is between 30000 - 48000 £ per year.
Local Care Direct is a non-profit Social Enterprise operating 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire. We have various positions available for Controllers who would be based in our Bradley Contact Centre.
The Controller manages the requests for clinical services through SystmOne, using protocols to determine the most appropriate contact for patients. They will be responsible for the smooth running of services in real time, including managing the patient transport services, primary care centre (PCC) appointments and home visiting. This may involve direct liaison with our partner Yorkshire Ambulance Service (YAS) to deliver a seamless 111/WYUC service.
The Controller will monitor the primary care centre (PCC) diaries in liaison with Receptionists at each centre and liaise with YAS operations staff to monitor activity and notify of any changes to primary care centre services as they happen.
We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Our purpose is to care for people.
Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.
Benefits of Working for Local Care Direct:
- Employee Assistance Programme
- Comprehensive Staff Training programme
- Modern working environment with a positive atmosphere
- NHS Pensions
- NHS Discounts (Blue light card)
- Various hours available in a 24/7 environment
- Support available 24/7
- Health & Wellbeing group to support staff
- Supportive and Friendly teams
- Annual Awards focused on raising money to support a local charity
Controller in Huddersfield employer: Local Care Direct
Contact Detail:
Local Care Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controller in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Local Care Direct or similar organisations. A friendly chat can open doors and give you insider info on what they’re really looking for in a Controller.
✨Tip Number 2
Prepare for the interview by brushing up on your SystmOne knowledge. Familiarise yourself with how it works and be ready to discuss how you would manage requests for clinical services. We want to see that you can hit the ground running!
✨Tip Number 3
Show off your communication skills! During interviews, highlight examples where you’ve successfully liaised with different stakeholders. Whether it’s patients or healthcare providers, we need to know you can keep everyone in the loop.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Local Care Direct.
We think you need these skills to ace Controller in Huddersfield
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for healthcare shine through. We want to see how much you care about making a difference in people's lives, so share any relevant experiences that highlight your commitment to patient care.
Tailor Your Application: Make sure to customise your application to fit the Controller role. Highlight your communication skills and experience with clinical management systems like SystmOne. We love seeing candidates who take the time to align their skills with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – it helps us see your strengths quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Local Care Direct.
How to prepare for a job interview at Local Care Direct
✨Know Your Stuff
Familiarise yourself with SystmOne and the protocols used in managing clinical service requests. Being able to discuss how you would handle real-time operations will show that you're ready for the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with various stakeholders in previous roles. Highlighting your ability to liaise with healthcare providers and patients will demonstrate that you align with the values of Local Care Direct.
✨Understand the Organisation's Values
Research Local Care Direct’s mission and values. Be ready to discuss how you embody kindness, respect, fairness, and integrity in your work, as these are crucial for the role of a Controller.
✨Be Ready for Scenario Questions
Think about potential scenarios you might face in the role, such as managing patient transport services or liaising with Yorkshire Ambulance Service. Practising your responses will help you feel more confident during the interview.