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- Tasks: Manage clinical service requests and ensure smooth operations in real-time.
- Company: Local Care Direct, a caring non-profit social enterprise in health services.
- Benefits: Competitive hourly rates, NHS discounts, supportive teams, and a positive work environment.
- Why this job: Make a real difference in healthcare while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Flexible shifts available in a dynamic 24/7 environment.
The predicted salary is between 13 - 16 £ per hour.
Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire. We have various positions available for Controllers who would be based in our Bradley Contact Centre.
The Controller manages the requests for clinical services through SystmOne, using protocols to determine the most appropriate contact for patients. They will be responsible for the smooth running of services in real time. The role is central to the smooth running of both in hours and out of hours operations. Excellent communication skills are required to be able to liaise with outside agencies, other healthcare providers and patients.
Hourly Rate: £13.72 in hours & £14.72 out of hours (In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)
Location: Local Care Direct, Unit 2, Longbow Close, Bradley, Huddersfield, HD2 1GQ
Current Available Shifts (Across a 4 week rolling rota):
- Thursday 18.00 - 00.14 week 2
- Sunday 16.00 - 00.14 week 4
Main duties of the job:
The Controller will manage the requests for clinical services through the clinical management SystmOne, using protocols to determine the most appropriate contact for patients. They will be responsible for the smooth running of services in real time including managing the patient transport services, primary care centre (PCC) appointments and home visiting. At times this may involve direct liaison with our partner Yorkshire Ambulance Service (YAS) to deliver a seamless 111/WYUC service. This role will also be required to operate during any other contract that Local Care Direct enters into.
The Controller will monitor the primary care centre (PCC) diaries in liaison with Receptionists at each centre. They will also liaise with YAS operations staff to monitor activity and notify of any changes to primary care centre services as and when they happen.
About us:
We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together. Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.
Benefits of working for Local Care Direct:
- Employee Assistance Programme
- Modern working environment with a positive atmosphere
- NHS Pensions
- NHS Discounts (Blue light card)
- Various hours available in a 24/7 environment
- Health & Wellbeing group to support staff
- Supportive and Friendly teams
- Annual Awards focused on raising money to support a local charity
Job responsibilities:
To find out more about this exciting opportunity, please refer to the attached job description. This can be downloaded at any time.
Person Specification:
Qualifications: Administration or Customer Service qualifications.
Experience:
- Dealing with customers.
- Excellent I.T skills and proficient with Microsoft Office
- Working in a 24/7 environment.
- Use of Systemone or Vehicle tracking device.
- Knowledge of working in the Health care Environment.
Skills:
- Highly developed communication skills verbal and written.
- Highly developed customer service skills.
- Ability to adapt to change and cope under pressure.
- Health and Safety Principles.
Knowledge: Good geographical knowledge of West Yorkshire.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Controller employer: Local Care Direct
Contact Detail:
Local Care Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controller
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Local Care Direct. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your SystmOne knowledge. Familiarise yourself with how it works and think of examples where you've used similar systems before. This will show you're ready to hit the ground running!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Practice explaining complex ideas simply, as this is key for a Controller role where you'll liaise with various stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Local Care Direct.
We think you need these skills to ace Controller
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Controller role. Highlight your relevant experience in customer service and any familiarity with healthcare systems like SystmOne. We want to see how you fit into our mission at Local Care Direct!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your verbal and written skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively, just like you would in the job.
Be Honest and Authentic: We value honesty and integrity at Local Care Direct, so be yourself in your application. Share your genuine interest in the role and our mission to care for people. Authenticity goes a long way in making a great impression!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and can consider you for the exciting opportunities we have available!
How to prepare for a job interview at Local Care Direct
✨Know Your Stuff
Familiarise yourself with SystmOne and the protocols used in managing clinical services. Being able to discuss how you would handle real-time service requests will show that you're ready for the role.
✨Show Off Your Communication Skills
Since excellent communication is key, prepare examples of how you've effectively liaised with different stakeholders in previous roles. Think about times when you had to adapt your communication style to suit various audiences.
✨Demonstrate Your Customer Service Savvy
Be ready to share specific instances where you've provided outstanding customer service, especially in high-pressure situations. Highlight your ability to remain calm and efficient while managing multiple requests.
✨Understand the Organisation's Values
Local Care Direct values kindness, respect, and integrity. Reflect on how your personal values align with theirs and be prepared to discuss this during the interview. It shows that you’re not just a fit for the role, but also for the company culture.
