Local Care Direct is seeking a Contact Centre Team Leader to manage a busy Bradley Contact Centre in Huddersfield. You will supervise front-line staff, drive performance, and ensure adherence to care standards and HR procedures.
The role requires experience in high-volume call centres, and you will report to the People Service Manager within Medical Services Operations. Role is non-hybrid with fixed shift patterns and a clear focus on patient safety and service quality.
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Contact Centre Team Leader — People & Performance employer: Local Care Direct
Local Care Direct is an exceptional employer that prioritises the well-being of its staff and the communities they serve. With a strong focus on professional development, employees are encouraged to grow their skills in a supportive environment while contributing to meaningful health outcomes in Kirklees. The collaborative work culture fosters innovation and dedication, making it a rewarding place to advance your career in healthcare management.
