Clinical Services Manager

Join Our Team as a Clinical Services Manager! Are you a passionate & experienced clinician ready to take your career to the next level? Do you thrive on leading teams, inspiring excellence, & shaping the future of healthcare services? If so, Local Care Direct (LCD) wants you!

At LCD, we are dedicated to delivering high-quality healthcare to our communities, ensuring every patient receives safe, effective, & compassionate care. We are a social enterprise that puts people at the heart of what we do, both our patients & our employees. Our values of kindness, respect, fairness & consistency, and honesty & integrity drive our mission and make LCD an incredible place to work.

We are looking for a senior clinician with leadership and operational skills & experience to join our newly restructured Clinical Services Manager team. The Clinical Services Manager will need to excel in managing clinical services, leading teams through change & ensuring excellence in patient care. We are looking for someone with a proactive approach, strong communication skills, & a commitment to continuous improvement.

Locations: Various LCD Sites but based at Unit 14, Huddersfield, HD2 1GQ

Salary: £61,269 per annum

Hours: 37.5 hours per week, worked flexibly over 7 days, with the core hours being based between Mon to Fri 09:00 to 17:00

Previous Applicants need not apply.

Main duties of the job:

The Clinical Services Manager will hold a pivotal leadership position within LCD. They will lead and support our non-GP clinical workforce across multiple locations, including Huddersfield, Leeds, and Wakefield. This role combines clinical expertise with operational leadership, giving them the opportunity to influence service delivery, mentorship, and professional development within your team.

Key responsibilities include:

• Leading and supervising clinical teams to deliver safe and effective care.
• Developing clinical pathways and protocols to enhance service delivery.
• Supporting service mobilisation and development.
• Driving clinical excellence through audit, mentorship, and continuous professional development.
• Contributing to organisational objectives and aligning with LCD's operational and governance goals.

You will also maintain your professional practice by working clinically within LCD services, ensuring your expertise remains relevant and impactful.

About us:

At Local Care Direct, we believe in rewarding and supporting our team. When you join us, you'll enjoy:

• Competitive salary with a generous NHS pension.
• 25 days (pro rata) annual leave plus bank holidays, increasing by one day for each completed year of service, up to a maximum of 30 days.
• Access to exclusive NHS discounts.
• A dedicated employee assistance programme and counselling services for your wellbeing.
• Flexible working opportunities, supporting your work-life balance.
• Free parking at the majority of our locations.
• Leadership training and development programmes to help you grow in your role.
• A supportive work environment where our values are at the heart of everything we do.
• The chance to make a real difference to patients, their care, and the delivery of essential services.

At LCD, your career isn't just a job; it's an opportunity to lead, inspire, and transform healthcare. If you're ready to make a real difference, apply now and become part of our dynamic team shaping the future of healthcare services. Let's work together to provide outstanding care for our communities!

Job responsibilities:

This is a senior management position with responsibility for developing & delivering clinical services which are clinically safe & effective.

KEY PRINCIPLES:

This post is for a clinician & the postholder must ensure they maintain any professional & regulatory standards at all times including any CPD requirements. As a clinician, the postholder will be required to carry out some clinical work (in LCD services) in order to maintain their professional practice within the CSM role. This is not a substantial proportion of the role and is to be agreed with the line manager.

This is a leadership role with supervision & first line management responsibility for the non-medical workforce within the contact centre & face to face services including our Urgent Treatment Centres (UTC) & our Walk In Centre (WIC). For the purpose of clinical & professional standards, the post holder will report to & liaise with the Director of Clinical Governance & Quality seeking appropriate approval of work where required.

Operate as an integral part of the wider clinical team & promote best clinical practice & the highest standards of care. In respect of the requirement to deliver day to day clinical supervision, it is anticipated that the post holder will work closely with clinicians to maintain & improve performance & focus on mentorship & supervision of the non-medical workforce through education, support & audit through effective communication & engagement with teams across Local Care Direct (LCD).

Visible line management responsibility for clinical staff within area or hub based teams. Ensuring the safe & effective delivery of clinical services to support the LCD operational team according to organisational & contract requirements against KPIs. Ensure that effective clinical leadership & supervision is provided to the non-GP clinical workforce in LCD. Contribute to service mobilisation & development through the development of clinically safe & effective pathways & protocols. Develop the non-GP clinical workforce in line with organisational plans & professional standards. Ensure the clinical services management team is a fully integrated part of the wider clinical team ensuring that clinical governance performance standards are achieved. Delivery of clinical projects. Act as a role model for clinical excellence & promote organisational values internally & externally. Achievement of project timescales & objectives. Adherence to professional & clinical governance standards. Preparation, maintenance & completion of an annual Clinical Services Plan setting out the key projects & goals for the team. This plan to be aligned to both the Operations & Clinical Governance Plans.

Specific requirements required to meet the Key Responsibilities:

Clinical Leadership & Supervision:

• Be accountable for providing day to day clinical supervision & leadership of non-GP clinicians within LCD services.
• Maintain relevant clinical performance standards within your team & area of work.
• Develop communication & engagement channels to update & support staff to ensure problems are highlighted early disseminating information from internal & external sources that may affect professional practice & patient care.
• Participate in clinical audit both of individual staff & to improve clinical practice across LCD.
• On matters relating to professional & clinical governance standards liaise with & seek approval where required from the Clinical Governance & Quality team.
• Use leadership principles in navigating the health & social care landscape, leading a team of clinicians covering the hub & area services.

Clinical leadership & supervision will include delivery of the following through a combination of agreed clinical & operational management support mechanisms. The postholder will be responsible for overall delivery of:

• Recruitment & ensuring all staff have completed relevant checks prior to employment.
• Managing shadow shifts for new staff.
• Ensuring new staff have completed induction & probationary periods are signed off.
• Completion & maintenance of mandatory training.
• Conducting PDRs (incorporating the development of a personal development plan which supports Revalidation) & 121s.
• Managing sickness / absence & annual leave.
• Ensuring staff have appropriate Continuing Professional Development.
• Maintaining & implementing a programme of performance review, performance management & support packages in accordance with standards set by the Clinical Governance team, where performance falls below required level.
• Clinical operational support including operational management of all clinical workforce & issues arising (behaviours, attitude, productivity etc) with appropriate escalation to medical director or director of clinical governance & quality.
• Conducting clinical audit according to agreed workplans & audit schedules.
• Flagging probationary & performance concerns to the Clinical Governance & Quality team & supporting them to implement agreed action plans.
• Ensure that there is appropriate clinical input provided to support the mobilisation, delivery & development of LCD services in agreement with the Director of Ops. This will include the development of care pathways, clinical & operational protocols, clinical models & plans.
• New or amended pathways, protocols & policy including any proposed changes to clinical role requirements must be agreed & approved by the Clinical Governance & Quality team.
• Lead on specific tasks & may be required to undertake other relevant duties as required & agreed with the Director of Ops.
• Attend & ensure attendance of others at meetings as appropriate.
• Be a member of the Operations Management Team & attend operational meetings as required.

Workforce Development:

Work with the Associate Director of Ops to ensure the clinical workforce rota is sufficient to meet the operational delivery & falls in line with the budget. Establish strong relationships with HR, Education Faculty, & health & wellbeing colleagues to support non-medical clinicians & ensure resilience of services.

Partnerships & System Integration:

Identify opportunities for the ongoing success & growth of the business, working closely with the Service Development team, across the Integrated Care System including, but not limited to Primary Care Networks & other stakeholders in social care. Constantly scan the horizon for new opportunities to grow the footprint of LCD across the ICS. Take a supportive role in the bid process for new services, inputting clinical advice & embedding the patient at the forefront of service development. Participate in the Gateway process when developing new services or significant service change with support from the Service Development team. Play an active role in meetings with stakeholders across the health & care system. Ensuring that the expectations of service users are met in each service whilst also providing a point of contact for those who commission, observe & monitor our services. Awareness of contract arrangements to ensure services are delivered within the agreed specifications & to escalate possible opportunities to improve where needed. Developing relationships with stakeholders through a commitment to authenticity, honesty, integrity & clinical credibility & to the objectives of the social enterprise agenda.

Clinical integration:

Be proactive in ensuring that they are embedded within the wider clinical team & engage with colleagues in the Clinical Governance & Quality team, including representing the clinical services manager team in any clinical meetings. Ensure the work of the clinical services manager team supports the aims & objectives of the Clinical Governance team through regular reviews with the Director of Clinical Governance. Attend clinical meetings as agreed with the Director of Clinical Governance & Quality. Retains a clinical leadership focus either through learning, university lecturing or clinical practice for at least 7.5 hours per week. The option would be given to take this as an additional contracted shift within LCD services. This may include internal secondments & should meet regulator expectations of practice & development.

Project management:

Be responsible for the delivery of key projects as identified & agreed with the Director of Ops & in line with the project objectives. Project plans will be prepared & managed in line with project management principles. Update reports will be provided as agreed with the Director of Ops.

Tactical Health Commander Role:

LCD operates an on-call rota for health commanders 24-7-365. There will be a requirement to undertake on-call duties as part of this role. Full training & guidance will be provided.

The main duties & responsibilities shown here are not exhaustive & the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.

Person Specification:

Knowledge:

• LCD Services.
• Urgent and Primary Care Services.
• Change management approaches.
• Service delivery and maximising performance.
• Operational Command at Tactical and Operational level.
• SystmOne.
• Commitment to undertake JESIP command and control and joint decision model training.

Experience:

• Current and credible recent experience in Primary and/or Urgent Care.
• Leadership & Management Experience.
• Knowledge and experience in operational management / management of clinical services / service development / change management.
• Experience of supporting and supervising learners in practice.
• Implementing change and leading others through change.

Qualifications:

• Professional clinical qualification registered with: General Pharmaceutical Council GPhC OR Nursing and Midwifery Council NMC OR Health and Care Professions Council HCPC.
• Leadership AND / OR Management Qualification OR willing to work towards a leadership / management qualification.

Skills:

• Excellent communications skills verbal and in writing.
• Building customer/patient relationships.
• Presentations and ability to articulate vision effectively.
• Pragmatic approach to developing solutions / solving problems, with full risk assessment.
• Coaching and supporting clinical staff.
• Improving patient experience and delivering excellent care.
• Ability to deliver to tight deadlines.
• Project Management.
• General business management.

Personal Attributes:

• Ability to attend work out of hours.
• Current Driving License.
• Flexible, willing to work in areas other than main base and adaptable to change.
• Approachable & positive.
• Ability to work alone and as part of a team.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.