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- Tasks: Lead a team to deliver exceptional service in lettings and asset management.
- Company: Join loc8me, a growing student lettings company with a nationwide presence.
- Benefits: Enjoy competitive salary, bonus scheme, and opportunities for personal development.
- Why this job: Be part of an ambitious team that values innovation and excellence in customer service.
- Qualifications: Strong organizational and communication skills; experience in lettings preferred.
- Other info: Work hours are Monday to Friday, with occasional Saturdays.
The predicted salary is between 36000 - 60000 £ per year.
loc8me is an ever-growing student lettings company with nationwide offices. Our vision is to provide industry-leading accommodation experiences for our students and our landlords across the country. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental. We are looking for a Branch Manager to lead our Bristol, Bath & Cardiff operations. The ideal candidate will place a huge emphasis on customer service and be passionate about delivering a first-class experience. As a Branch Manager, you will be responsible for leading a team of Lettings Consultants and Asset Managers. Working in a team you will be required to build excellent relationships with Landlords, Tenants, and Contractors. You must be an excellent communicator who is used to maintaining relationships with a diverse range of people and must have a ‘get stuck in attitude’.
Why come and work with us
● You’ll be part of a company that values innovation and alternative thinking
● We invest in and value personal development
● You’ll be part of an audaciously ambitious and growing company
● You’ll be working alongside great people
Your responsibilities will include
● Developing and maintaining great relationships with Landlords, Tenants, and Contractors
● Ensure the Tenant and Landlord experience is exceptional
● Managing all aspects of asset management and lettings performance across the portfolio
● Recruit new team members
● Provide initial and ongoing training to all team members
● Review and audit asset management and portfolio performance
● Run compliance reports on a weekly basis
● Manage & Support Asset Managers with utility management
● Build & maintain effective working relationships with the central teams
● Managing in-tenancy legal notices when required
● Introducing and educating new legislation requirements and HMO licencing to Landlords when required
● Support asset managers with investment advice on landlords\’ current and new portfolios
● Complaints Handling
● Proactively create and convert new landlord and investor leads
● Network to create opportunities
● Manage lettings administration process
● Manage the marketing and advertising of the portfolio
● Manage marketing events alongside Marketing Manager
● Audit Lettings Spreadsheet and branch performance
● Deliver weekly lettings reports to the Operations Manager
● Carry out regular landlord meetings
● Audit inspection process and reports
● Deliver monthly 1-2-1s
● Staff reviews and annual appraisals
● Set Lettings KPIs and review on a monthly basis with the Operations Manager
● Review the branches\’ monthly profit and loss reports with the Operations Manager
● Responsible for organising office compliance, cleaning and upkeep
● Responsible for office cars, cleaning, organising MOTs, tax and repairs
● Responsible for organising the ordering of office refreshments
We’re looking for
● Excellent organisational skills
● Excellent communication skills in order to provide a high-quality to service to all customers
● The ability to see a job through from start to finish
● Experience in Lettings (preferred)
● Self-motivated and ability to work on own initiative
● Ability to prioritise workload and work to deadlines
● Flexible and adaptable in approach to work
Details
● Hours of work: 9am till 5.30pm Monday to Friday & 15 Saturdays per year 10am till 3pm
● Competitive Salary: DOE
● Bonus Scheme
● Driving licence required and personal car preferred
Area Manager covering Bristol/Bath/Cardiff employer: loc8me
Contact Detail:
loc8me Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager covering Bristol/Bath/Cardiff
✨Tip Number 1
Familiarize yourself with the local rental market in Bristol, Bath, and Cardiff. Understanding the unique characteristics and demands of each area will help you demonstrate your expertise during interviews and show that you're ready to lead the team effectively.
✨Tip Number 2
Network with professionals in the lettings industry. Attend local property events or join online forums to connect with landlords and other property managers. This will not only enhance your knowledge but also showcase your proactive approach to building relationships.
✨Tip Number 3
Highlight your customer service skills in conversations. Since the role emphasizes delivering a first-class experience, be prepared to share examples of how you've successfully managed client relationships and resolved issues in previous positions.
✨Tip Number 4
Demonstrate your leadership abilities by discussing any past experiences where you've trained or mentored team members. Showing that you can inspire and develop others will align perfectly with the responsibilities of managing a team of Lettings Consultants and Asset Managers.
We think you need these skills to ace Area Manager covering Bristol/Bath/Cardiff
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand loc8me's vision and values. Highlight how your personal values align with their commitment to providing exceptional accommodation experiences.
Tailor Your CV: Make sure your CV reflects your experience in lettings and customer service. Emphasize any leadership roles you've held and your ability to build relationships with diverse stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering first-class customer service. Provide specific examples of how you've successfully managed teams or projects in the past.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including a brief section in your application that demonstrates your ability to communicate effectively with various audiences.
How to prepare for a job interview at loc8me
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to ensure satisfaction for both landlords and tenants.
✨Demonstrate Your Leadership Skills
As a Branch Manager, you'll be leading a team. Highlight your experience in managing teams, providing training, and fostering a collaborative environment. Discuss how you motivate your team to achieve their goals.
✨Prepare for Relationship Building Questions
Expect questions about how you build and maintain relationships with diverse stakeholders. Be ready to share strategies you've used to connect with landlords, tenants, and contractors effectively.
✨Understand the Local Market
Research the Bristol, Bath, and Cardiff rental markets. Be prepared to discuss current trends, challenges, and opportunities in these areas, showcasing your knowledge and readiness to tackle market-specific issues.
