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For Companies At a Glance
- Tasks: Enhance customer experience through proactive engagement and top-notch service.
- Company: Join Loans 2 Go, a leader in affordable personal loans with a dynamic culture.
- Benefits: Competitive salary up to £36,070.52, full-time role, and career growth opportunities.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Engaging onboarding program and a focus on continuous improvement.
The predicted salary is between 36070 - 43284 £ per year.
Company Overview
Salary: up to £36,070.52 per annum, dependent on experience and skills
Start Date: March 2026, TBC
Contract: Full time, Permanent
Location: London SW15
Loans 2 Go Limited (L2G) is an industry leader in providing alternative, affordable personal loans; we aim to give lines of credit to those who mainstream lenders have neglected. We are growing and adapting fast; with over 20 years of operation nationwide, we have helped hundreds of thousands of customers and the business has transformed from a traditional high-street lender to a multi-channel, online loan provider. We are regulated by the Financial Conduct Authority and fully compliant with our obligations under Consumer Duty. We understand the importance of providing fair and transparent products and services as the key to unlocking a prosperous future for the business. We will continue to adapt, improve, and implement changes where required to improve our people, the business, and the overall quality of our customer experience.
The Role
The Customer Solutions Specialist’s (CSS) primary function, within a larger Customer Solutions Team, is to optimise customer experience through proactive and effective customer engagement while combining top-class customer service, negotiation, and rapport building. Through these evidenced skill sets, a CSS will be able to find good outcomes for customers experiencing varying levels of financial difficulty, working closely with vulnerable customers to navigate their financial challenges, adhering to regulatory and company guidelines, while showing due care and diligence. You will be working with written and verbal communication mediums to deliver outstanding customer service.
What you will be doing
- Embark on a 4-6 week onboarding program, honing your skills, and deepening your understanding of our business ethos.
- Champion our quality-first approach, always putting customer experience and compliance at the forefront.
- Contribute to our culture of continuous improvement by providing and receiving constructive feedback.
- Tackle a variety of financial scenarios with customers, applying your expertise and procedural knowledge to find effective solutions.
- Embrace the opportunity to work with vulnerable customers, showcasing your sensitivity and skill.
- Craft personalized customer service experiences, drawing from your rich professional background and our constructive feedback.
- Forge your path to career advancement through exceptional performance.
What you need to succeed
Prior experience in
Customer Service Specialist in London employer: Loans 2 Go Limited
Contact Detail:
Loans 2 Go Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and think of examples from your past experiences that align with their ethos. This will show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with customers, being articulate and empathetic is key. Role-play common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Loans 2 Go Limited!
We think you need these skills to ace Customer Service Specialist in London
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've engaged with customers in the past and what strategies you used to resolve their issues. Remember, it's all about showcasing your ability to create positive experiences!
Be Authentic and Personal: Let your personality shine through in your application! We love seeing genuine passion for helping others, especially when it comes to supporting vulnerable customers. Share your story and why you’re excited about the role – it helps us connect with you on a personal level.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with our job description. We appreciate candidates who take the extra step to show they understand our company ethos and values.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Loans 2 Go Limited
✨Know the Company Inside Out
Before your interview, take some time to research Loans 2 Go Limited. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight situations where you’ve dealt with difficult customers or financial challenges, as this aligns perfectly with the role of a Customer Solutions Specialist.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Reflect back what the interviewer says and ask clarifying questions if needed. It shows you’re attentive and care about understanding their needs.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think through potential financial scenarios you might encounter in the role and how you would handle them. This preparation will help you respond confidently and effectively during the interview.
