Head of Compliance

Company Overview

Loans 2 Go Limited (L2G) is an industry leader in providing alternative, affordable personal loans; we aim to give lines of credit to those who mainstream lenders have neglected. We are growing and adapting fast; with over 20 years of operation nationwide, we have helped hundreds of thousands of customers and the business has transformed from a traditional high-street lender to a multi-channel, online loan provider. We are regulated by the Financial Conduct Authority and fully compliant with our obligations under Consumer Duty. We understand the importance of providing fair and transparent products and services as the key to unlocking a prosperous future for the business. We will continue to adapt, improve, and implement changes where required to improve our people, the business, and the overall quality of our customer experience.

The Role

We are seeking an experienced Head of Compliance to lead and further develop our compliance function. The role will support the business in meeting FCA expectations and consistently delivering fair customer outcomes. You will shape the compliance strategy, oversee regulatory adherence across the entire credit lifecycle, and act as a senior advisor to the leadership team.

This role is ideal for someone with deep technical knowledge of consumer credit regulation and hands-on experience managing compliance in a fast-paced lending organisation.

Key Responsibilities

Compliance Leadership & Governance

• Lead the Compliance function, setting direction for regulatory compliance, Consumer Duty delivery, and conduct risk management.
• Own and embed the Compliance Framework, including policies, monitoring and assurance plans, governance arrangements, MI, and escalation.
• Design and continuously enhance the Compliance Target Operating Model, covering resourcing, tooling, automation, and data/MI capability.
• Lead the Conduct Risk Framework and culture programme, embedding fair customer outcomes across the business.
• Maintain the Compliance Risk Register, providing effective oversight, challenge, and escalation of regulatory and conduct risks.
• Represent Compliance at the Risk, Product Governance, Conduct, and Audit Committees.
• Own remediation plans, risk acceptances, and issue management through to demonstrable closure.

Consumer Duty & Customer Outcomes

• Lead Consumer Duty oversight across product governance, vulnerable customer arrangements, communications, fair value, and end-to-end customer journeys.
• Design and oversee outcome-based testing across all four Consumer Duty outcomes, ensuring risks and issues are identified, remediated, and closed.

Regulatory Oversight & FCA Engagement

• Ensure compliance with FCA rules and guidance, including CONC, SYSC, DISP, Consumer Duty, and financial crime requirements.
• Manage FCA engagement, including notifications, regulatory returns, and responses to information requests.
• Monitor regulatory developments and FCA communications, advising the business on impact and required actions.

Team Leadership & Capability

• Lead, develop, and resource the Compliance team, ensuring strong technical capability, effective coverage, and succession planning.
• Promote a strong compliance culture through training, coaching, and proactive engagement with senior stakeholders.

Skills and Experience

• A minimum of bachelor’s degree or equivalent work experience in compliance, legal or other control-related function in the financial services firm (in particulate consumer credit), or legal/consulting firm
• Significant previous experience in a regulatory role, ideally working mid to senior
• Detailed knowledge of the FCA Handbook, particularly SYSC, CONC, COCON, CDD, KYC, and EDD and how they apply to the consumer credit environment
• Diploma course by the International Compliance Association (ICA)
• Experience presenting and reporting to management teams
• Good knowledge of AML requirements
• Experience in back-office consumer credit operations, an advantage gained through a compliance function
• Excels with high levels of discretion, managing and communicating with staff at all organisational levels, from senior management to individual contributors
• Comfortable working in a fast-paced and innovative environment both with a high degree of collaboration and autonomy
• Ability to analyse, present and report regulatory information to senior stakeholders in a clear and concise manner

Some benefits we offer

• Private Medical Insurance
• Hybrid Working Scheme
• Performance Dependent Bonus
• Up to 33 days holiday inclusive of UK Bank Holidays
• Accrued Holiday Sellback and Carryover Scheme
• Milestone Service Reward Programme
• Life Insurance Cover
• Incapacity Insurance Cover
• Employee Assistance Programme
• Refer-a-friend Scheme
• Commitment to your Professional Learning and Development

Working Hours

• 35 hours per week- Mon – Fri 09:00 – 17:00
• The role requires on-site attendance for 2–3 days per week