At a Glance
- Tasks: Conduct compliance monitoring and assess regulatory risks to ensure adherence to FCA requirements.
- Company: Loans 2 Go Limited, a leader in alternative personal loans with a commitment to customer fairness.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a fast-growing company with a culture focused on improvement and innovation.
- Why this job: Join a dynamic team making a real difference in the financial industry and enhancing customer experiences.
- Qualifications: Strong analytical skills and a passion for compliance and customer advocacy.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview: Loans 2 Go Limited (L2G) is an industry leader in providing alternative, affordable personal loans; we aim to give lines of credit to those who mainstream lenders have neglected. We are growing and adapting fast; with over 20 years of operation nationwide, we have helped hundreds of thousands of customers and the business has transformed from a traditional high-street lender to a multi-channel, online loan provider. We are regulated by the Financial Conduct Authority and fully compliant with our obligations under Consumer Duty. We understand the importance of providing fair and transparent products and services as the key to unlocking a prosperous future for the business. We will continue to adapt, improve, and implement changes where required to improve our people, the business, and the overall quality of our customer experience.
Role: Reporting to the Head of Compliance, the Compliance Monitoring Analyst is responsible for delivering the organisation's risk-based Compliance Monitoring Programme. The role provides independent assurance that the business complies with FCA regulatory requirements and Consumer Duty obligations by assessing both process adherence and customer outcomes, identifying regulatory risks and opportunities for improvement, and supporting a strong culture of compliance.
Key responsibilities:
- Deliver risk-based compliance monitoring reviews in accordance with the annual Compliance Monitoring Plan.
- Conduct file reviews, call listening, system reviews and customer journey assessments.
- Assess compliance with FCA rules, Consumer Duty requirements, internal policies and procedures.
- Evaluate both process adherence and customer outcomes.
- Identify actual and potential consumer harm and assess root causes.
- Produce high-quality monitoring reports that clearly articulate findings, risks and recommendations.
- Assign RAG ratings and provide evidence-based conclusions.
- Present findings to senior stakeholders confidently and provide constructive challenge where regulatory risks are identified.
- Identify emerging trends and thematic issues and recommend process improvements to reduce regulatory risk and improve customer outcomes.
Compliance Analyst employer: Loans 2 Go Limited
Loans 2 Go Limited (L2G) is an exceptional employer that prioritises a culture of compliance and continuous improvement, making it an ideal workplace for Compliance Analysts. With over 20 years of experience in the financial sector, L2G offers employees the opportunity to grow within a dynamic environment that values transparency and ethical practices. The company fosters professional development through comprehensive training and encourages innovative thinking, ensuring that team members are well-equipped to navigate the evolving landscape of financial regulations while making a meaningful impact on customer experiences.
