Business Process and UX Specialist in London

At Loan.co.uk, we blend cutting-edge technology with genuine human support to make loans and mortgages simpler, faster, and fairer. As our new Business Process and User Experience Specialist, you will help us spot what is slowing things down and design better ways forward.

You will play a key role in shaping how things work behind the scenes — designing, improving, and simplifying the processes that keep us moving forward. You will be working with teams across the business to build processes that are efficient, intuitive, and built for real people. Whether it is a bottleneck in operations or a customer journey that could be smoother, you will dig into the details and turn insight into action. You will help us create better ways of working — and make sure they stick.

What you will be doing:

• Mapping and analysing current processes across the business
• Spotting gaps, inefficiencies, and opportunities for improvement
• Translating real client needs into intuitive journeys that feel effortless
• Designing scalable, people-friendly solutions
• Working closely with teams to implement and embed new processes
• Measuring impact and sharing what is working — and what we can do better
• Thinking big, moving fast, and always staying true to what we stand for

We are looking for someone who:

• Has proven experience leading business process improvement and transformation in a scale-up environment
• Knowledge and understanding of user experience (UX) design principles and processes
• Is a confident communicator who builds trust and brings people with them
• Has experience of working on complicated processes across the whole of the business
• Is a curious thinker, is confident with data and thrives on problem-solving
• Has a strategic mindset paired with a practical, get-things-done approach
• Has strong knowledge of process frameworks (Lean, Six Sigma, or similar)
• Someone who thrives on clarity, simplicity and meaningful change

Benefits:

• A salary that reflects your value – Salary Range: £40,000 - £65,000
• Work from anywhere - for up to 6 weeks per year, allowing you to work from your dream destination or while visiting family abroad
• Flexibility in working hours – we are a high-performing team and focus on outcomes, giving you the freedom to flex your hours around modern life
• Time to rest and recharge – 21 days holiday (plus bank holidays), growing annually
• Fully remote, fully trusted – work from anywhere in the UK
• Perkbox – get discounts on holidays, shopping, cinema trips, wellness, and more
• Company pension – via True Potential Investor
• BUPA health cover – your wellbeing matters to us

What It is Like to Work Here:

You will join a company that is inclusive, forward-thinking, and genuinely values its people. We are building something better, a broker for the future – and we want our team to grow with us.

Ready to Join Us?

If this sounds like your kind of role, we would love to hear from you. You do not need to tick every single box - if you have got the skills, passion, and the drive to make a difference, we want to hear from you.

We are an equal opportunity employer, and we welcome applicants from all backgrounds. If you need any adjustments or flexible working options, just let us know - we will do our best to make it work.

Apply now and help us transform the way the UK borrows.