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- Tasks: Lead a team to deliver exceptional customer experiences in a premium footwear store.
- Company: Join Loake, a respected brand crafting quality shoes since 1880.
- Benefits: Enjoy competitive salary, bonuses, pension scheme, and generous staff discounts.
- Why this job: Shape the success of a new store while building lasting customer relationships.
- Qualifications: 2+ years in luxury retail management with strong leadership and communication skills.
- Other info: Great career development opportunities in a prestigious and growing brand.
The predicted salary is between 36000 - 60000 £ per year.
Lead an exceptional team in delivering an unparalleled customer experience for one of the UK’s most respected men’s footwear brands. At Loake, we’ve been crafting shoes of timeless style and exceptional quality since 1880. As Store Manager, you will be the custodian of our brand within your area, ensuring every customer interaction reflects our heritage, craftsmanship, and commitment to excellence. This is more than managing a shop floor. It’s about building lasting relationships with discerning customers, curating a memorable in-store experience, and upholding the highest standards. You’ll lead and develop a small, dedicated team, guiding them to deliver personalised service that encourages loyalty and reflects the best of Loake. With full responsibility for your store’s performance, you’ll have the autonomy to shape its success, supported by a leadership team who understand the demands – and rewards - of working for a premium heritage brand.
Your responsibilities will include:
- Leading by example to deliver outstanding customer care throughout the customer journey.
- Developing strategies to build lasting customer relationships and drive repeat business.
- Proactively cultivating new business connections within your local community.
- Coaching and mentoring your team to embody the values, style, and service standards of Loake.
- Maintaining impeccable visual presentation and merchandising in line with brand guidelines.
- Managing stock with accuracy, ensuring product availability while preserving exclusivity.
- Overseeing store operations to the highest professional and compliance standards.
- Representing Loake with professionalism and pride.
We are looking for:
- At least 2 years’ proven experience in luxury or premium retail store management.
- Strong leadership skills with the ability to inspire and develop high performing teams.
- Exceptional communication and interpersonal skills, with a natural ability to build rapport with customers.
- Commercial awareness and an understanding of the luxury consumer.
- Meticulous attention to detail and personal presentation.
- Confidence with Microsoft Office, EPOS systems, and clienteling tools.
- Ability to commute to the store within 30 minutes, due to keyholding responsibilities.
In return, we offer:
- Competitive salary and performance-based bonus structure.
- Company pension scheme.
- Uniform allowance.
- Generous staff discount.
- Career development opportunities within a prestigious and growing brand.
If you are a passionate retail leader who thrives in an environment where service, style, and substance matter, we’d be delighted to hear from you.
Store Manager - Tunbridge Wells (New Store Opening) employer: Loake
Contact Detail:
Loake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Tunbridge Wells (New Store Opening)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Loake's history and values. This will not only impress them but also help you connect with their mission of delivering exceptional customer experiences.
✨Tip Number 2
Showcase your leadership skills! Think of examples where you've inspired your team or improved customer service. We want to see how you can lead by example and create a loyal customer base.
✨Tip Number 3
Network like a pro! Reach out to local businesses or community groups before your interview. Building connections shows you're proactive and ready to cultivate new business relationships for Loake.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Loake family from the get-go.
We think you need these skills to ace Store Manager - Tunbridge Wells (New Store Opening)
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Loake shine through! Share why you admire our heritage and craftsmanship, and how you can embody our values in your role as Store Manager.
Highlight Your Leadership Experience: We want to see how you've led teams in the past. Use specific examples to demonstrate your ability to inspire and develop high-performing teams, especially in luxury or premium retail settings.
Tailor Your Application: Make sure to customise your application to reflect the job description. Mention your experience with customer relationships and how you plan to drive repeat business in your local community.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Loake.
How to prepare for a job interview at Loake
✨Know the Brand Inside Out
Before your interview, dive deep into Loake's history, values, and product range. Understanding their heritage and craftsmanship will help you articulate how you can embody their brand ethos as a Store Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where your leadership inspired others to deliver exceptional customer service or achieve sales targets, as this is crucial for the role.
✨Demonstrate Customer-Centric Thinking
Think about strategies you've implemented to build lasting customer relationships. Be ready to discuss how you would create a memorable in-store experience that aligns with Loake's commitment to excellence.
✨Dress the Part
Since you're applying for a premium brand, your personal presentation matters. Dress smartly for the interview to reflect the style and professionalism expected at Loake, showing that you understand the luxury retail environment.
