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- Tasks: Lead a team to deliver exceptional customer experiences in a premium footwear store.
- Company: Join Loake, a respected brand crafting quality shoes since 1880.
- Benefits: Enjoy competitive salary, bonuses, pension scheme, and generous staff discounts.
- Why this job: Shape the success of a new store while building lasting customer relationships.
- Qualifications: 2+ years in luxury retail management with strong leadership and communication skills.
- Other info: Great career development opportunities in a prestigious and growing brand.
The predicted salary is between 36000 - 60000 £ per year.
Lead an exceptional team in delivering an unparalleled customer experience for one of the UK's most respected men's footwear brands. At Loake, we've been crafting shoes of timeless style and exceptional quality since 1880. As Store Manager, you will be the custodian of our brand within your area, ensuring every customer interaction reflects our heritage, craftsmanship, and commitment to excellence. This is more than managing a shop floor. It's about building lasting relationships with discerning customers, curating a memorable in-store experience, and upholding the highest standards. You'll lead and develop a small, dedicated team, guiding them to deliver personalised service that encourages loyalty and reflects the best of Loake. With full responsibility for your store's performance, you'll have the autonomy to shape its success, supported by a leadership team who understand the demands – and rewards - of working for a premium heritage brand.
Your responsibilities will include:
- Leading by example to deliver outstanding customer care throughout the customer journey.
- Developing strategies to build lasting customer relationships and drive repeat business.
- Proactively cultivating new business connections within your local community.
- Coaching and mentoring your team to embody the values, style, and service standards of Loake.
- Maintaining impeccable visual presentation and merchandising in line with brand guidelines.
- Managing stock with accuracy, ensuring product availability while preserving exclusivity.
- Overseeing store operations to the highest professional and compliance standards.
- Representing Loake with professionalism and pride.
We are looking for:
- At least 2 years' proven experience in luxury or premium retail store management.
- Strong leadership skills with the ability to inspire and develop high performing teams.
- Exceptional communication and interpersonal skills, with a natural ability to build rapport with customers.
- Commercial awareness and an understanding of the luxury consumer.
- Meticulous attention to detail and personal presentation.
- Confidence with Microsoft Office, EPOS systems, and clienteling tools.
- Ability to commute to the store within 30 minutes, due to keyholding responsibilities.
In return, we offer:
- Competitive salary and performance-based bonus structure.
- Company pension scheme.
- Uniform allowance.
- Generous staff discount.
- Career development opportunities within a prestigious and growing brand.
If you are a passionate retail leader who thrives in an environment where service, style, and substance matter, we'd be delighted to hear from you.
Store Manager - Tunbridge Wells (New Store Opening) in Royal Tunbridge Wells employer: Loake
Contact Detail:
Loake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Tunbridge Wells (New Store Opening) in Royal Tunbridge Wells
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Loake's history and values. This will not only impress them but also help you connect with their mission of delivering exceptional customer experiences.
✨Tip Number 2
Showcase your leadership skills! Think of examples where you've inspired your team or improved customer service. Be ready to discuss how you can lead a small, dedicated team at Loake to deliver that personalised service they value.
✨Tip Number 3
Network like a pro! Reach out to local businesses or community groups before your interview. Building connections shows you're proactive and committed to cultivating new business relationships in Tunbridge Wells.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Loake family and contributing to their legacy of craftsmanship.
We think you need these skills to ace Store Manager - Tunbridge Wells (New Store Opening) in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Loake shine through! Share why you admire our heritage and craftsmanship, and how you can embody our values in your role as Store Manager.
Highlight Your Leadership Experience: We want to see your leadership skills in action! Be sure to include specific examples of how you've successfully led a team in the past, especially in luxury or premium retail settings. This will show us you're ready to inspire and develop your team.
Demonstrate Your Customer-Centric Approach: Remember, it's all about the customer experience! Use your application to illustrate how you've built lasting relationships with customers and created memorable shopping experiences. This is key to thriving at Loake.
Keep It Professional and Polished: Your application is your first impression, so make it count! Ensure your writing is clear, concise, and free of errors. A well-presented application reflects the meticulous attention to detail we value at Loake.
How to prepare for a job interview at Loake
✨Know the Brand Inside Out
Before your interview, dive deep into Loake's history and values. Understand their craftsmanship and what sets them apart in the luxury footwear market. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you inspired your team or improved customer service. Highlighting your leadership style and how it aligns with Loake's commitment to excellence will make you stand out.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss strategies you've implemented to build lasting customer relationships. Share your ideas on how to enhance the in-store experience and drive repeat business. This shows that you understand the importance of customer loyalty in a premium retail environment.
✨Dress the Part
Since you're applying for a role in a luxury brand, your personal presentation matters. Dress smartly and reflect the style of Loake. This not only demonstrates your understanding of the brand's image but also shows that you take the interview seriously.
