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- Tasks: Lead a team to create exceptional customer experiences in a new store.
- Company: Join one of the UK's most respected men's footwear brands.
- Benefits: Competitive salary, performance bonuses, pension scheme, and generous staff discounts.
- Why this job: Be part of a prestigious brand and make a real impact on customer loyalty.
- Qualifications: Experience in luxury retail and strong leadership skills required.
- Other info: Great opportunities for career progression in a stylish environment.
The predicted salary is between 30000 - 42000 £ per year.
Support the Store Manager in leading a team dedicated to delivering an exceptional customer experience for one of the UK's most respected men's footwear brands. As Assistant Manager, you will work alongside the Store Manager to uphold our heritage, craftsmanship, and commitment to excellence in every interaction. This is more than handling transactions; it's about creating connections, building loyalty, and delivering a store experience that reflects the very best of Loake. You will play a pivotal role in both retaining our valued customers and introducing new ones to the brand, through relationship building and exceptional service.
Your responsibilities will include:
- Delivering a warm, personalised welcome to every customer and ensuring their journey is memorable and seamless.
- Supporting the Store Manager in leading, motivating, and developing the team to achieve service excellence and sales goals.
- Building long term relationships with customers and attracting new customers through targeted engagement and events.
- Maintaining impeccable store presentation and visual merchandising in line with brand guidelines.
- Overseeing stock management and operational compliance.
- Taking full store leadership responsibility when the Store Manager is absent.
We are looking for:
- Previous supervisory or assistant management experience in luxury or premium retail.
- A proven ability to deliver outstanding customer service.
- Strong leadership and communication skills.
- Impeccable personal presentation and meticulous attention to detail.
- The ability to inspire trust and loyalty in customers.
In return, we offer:
- Competitive salary with performance-based bonus.
- Company pension scheme.
- Uniform allowance.
- Generous staff discount.
- Opportunities for career progression within a prestigious heritage brand.
If you are a motivated retail leader who thrives in an environment where service, style, and substance matter, we'd be delighted to hear from you.
Assistant Store Manager - Tunbridge Wells (New Store Opening) in Royal Tunbridge Wells employer: Loake
Contact Detail:
Loake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Tunbridge Wells (New Store Opening) in Royal Tunbridge Wells
✨Tip Number 1
Get to know the brand inside out! Research Loake's heritage and craftsmanship so you can chat confidently about what makes them special. This will help you connect with customers and show you're genuinely passionate about the products.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to nail down how you'll greet customers and handle their queries. Remember, it’s all about creating that warm, personalised welcome that keeps them coming back.
✨Tip Number 3
Show off your leadership chops! Think of examples from your past experiences where you've motivated a team or resolved conflicts. Be ready to share these stories in your interviews to demonstrate your ability to inspire trust and loyalty.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team and ready to dive into the Loake experience right from the start.
We think you need these skills to ace Assistant Store Manager - Tunbridge Wells (New Store Opening) in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering exceptional customer experiences. Share specific examples of how you've gone above and beyond to create memorable moments for customers in your previous roles.
Highlight Your Leadership Skills: As an Assistant Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've motivated or developed a team to achieve great results, and how you can bring that energy to our store.
Be Authentic and Personal: We want to get to know the real you! Use your application to express your personality and style. Share why you're excited about joining our brand and how you connect with our heritage and commitment to excellence.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Loake
✨Know the Brand Inside Out
Before your interview, make sure you research Loake thoroughly. Understand their heritage, craftsmanship, and what sets them apart in the men's footwear market. This knowledge will help you connect with the brand's values and demonstrate your passion for delivering exceptional customer experiences.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to lead and motivate a team. Prepare examples from your previous experience where you've successfully managed a team or improved service standards. Highlight how you can inspire trust and loyalty in both customers and colleagues.
✨Prepare for Customer Scenarios
Think about how you would handle various customer interactions, especially challenging ones. Be ready to discuss specific situations where you delivered outstanding service or resolved issues effectively. This will show your ability to create memorable customer journeys.
✨Dress to Impress
Since personal presentation is key in luxury retail, ensure you dress smartly for the interview. Your appearance should reflect the brand's commitment to excellence. This not only shows respect for the interview process but also aligns with the impeccable standards expected at Loake.
