At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences in a premium footwear store.
- Company: Join one of the UK’s most respected men’s footwear brands.
- Benefits: Competitive salary, performance bonuses, pension scheme, and generous staff discounts.
- Other info: Great opportunities for career progression in a stylish and dynamic environment.
- Why this job: Be part of a heritage brand and make a real impact on customer loyalty.
- Qualifications: Experience in luxury retail, strong leadership, and outstanding customer service skills.
The predicted salary is between 25000 - 32000 £ per year.
Overview
Support the Store Manager in leading a team dedicated to delivering an exceptional customer experience for one of the UK’s most respected men’s footwear brands.
As Assistant Manager, you will work alongside the Store Manager to uphold our heritage, craftsmanship, and commitment to excellence in every interaction.
This is more than handling transactions; it’s about creating connections, building loyalty, and delivering a store experience that reflects the very best of Loake.
You will play a pivotal role in both retaining our valued customers and introducing new ones to the brand, through relationship building, and exceptional service.
Your responsibilities will include
- Delivering a warm, personalised welcome to every customer and ensuring their journey is memorable and seamless.
- Supporting the Store Manager in leading, motivating, and developing the team to achieve service excellence and sales goals.
- Building long term relationships with customers and attracting new customers through targeted engagement and events.
- Maintaining impeccable store presentation and visual merchandising in line with brand guidelines.
- Overseeing stock management and operational compliance.
- Taking full store leadership responsibility when the Store Manager is absent.
We are looking for
- Previous supervisory or assistant management experience in luxury or premium retail.
- A proven ability to deliver outstanding customer service.
- Strong leadership and communication skills.
- Impeccable personal presentation and meticulous attention to detail.
- The ability to inspire trust and loyalty in customers.
In return, we offer
- Competitive salary with performance-based bonus.
- Company pension scheme.
- Uniform allowance.
- Generous staff discount.
- Opportunities for career progression within a prestigious heritage brand.
If you are a motivated retail leader who thrives in an environment where service, style, and substance matter, we’d be delighted to hear from you.
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Assistant Manager - Leeds employer: Loake
Loake in Oxford is an exceptional employer that values its employees by fostering a collaborative and supportive work culture. With a focus on personal growth and development, team members are encouraged to enhance their skills in a premium retail environment, while enjoying competitive benefits and a commitment to maintaining high brand standards. Working in the historic city of Oxford, employees benefit from a vibrant community and a unique opportunity to be part of a renowned luxury brand.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Leeds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Loake, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Loake!
We think you need these skills to ace Assistant Manager - Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Loake, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Loake and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Loake that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Loake
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
