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- Tasks: Lead a team to deliver exceptional customer experiences in a premium footwear store.
- Company: Join Loake, a respected brand crafting quality shoes since 1880.
- Benefits: Enjoy competitive salary, bonuses, pension scheme, and generous staff discounts.
- Other info: Great career development opportunities in a stylish and professional environment.
- Why this job: Shape the success of a heritage brand while developing your leadership skills.
- Qualifications: 2+ years in luxury retail management with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Lead an exceptional team in delivering an unparalleled customer experience for one of the UK’s most respected men’s footwear brands. At Loake, we’ve been crafting shoes of timeless style and exceptional quality since 1880. As Store Manager, you will be the custodian of our brand within your area, ensuring every customer interaction reflects our heritage, craftsmanship, and commitment to excellence. This is more than managing a shop floor. It’s about building lasting relationships with discerning customers, curating a memorable in‑store experience, and upholding the highest standards.
You’ll lead and develop a small, dedicated team, guiding them to deliver personalised service that encourages loyalty and reflects the best of Loake. With full responsibility for your store’s performance, you’ll have the autonomy to shape its success, supported by a leadership team who understand the demands – and rewards – of working for a premium heritage brand.
Your responsibilities will include:
- Leading by example to deliver outstanding customer care throughout the customer journey.
- Developing strategies to build lasting customer relationships and drive repeat business.
- Proactively cultivating new business connections within your local community.
- Coaching and mentoring your team to embody the values, style, and service standards of Loake.
- Maintaining impeccable visual presentation and merchandising in line with brand guidelines.
- Managing stock with accuracy, ensuring product availability while preserving exclusivity.
- Overseeing store operations to the highest professional and compliance standards.
- Representing Loake with professionalism and pride.
We are looking for:
- At least 2 years’ proven experience in luxury or premium retail store management.
- Strong leadership skills with the ability to inspire and develop high performing teams.
- Exceptional communication and interpersonal skills, with a natural ability to build rapport with customers.
- Commercial awareness and an understanding of the luxury consumer.
- Meticulous attention to detail and personal presentation.
- Confidence with Microsoft Office, EPOS systems, and clienteling tools.
- Ability to commute to the store within 30 minutes, due to keyholding responsibilities.
In return, we offer:
- Competitive salary and performance-based bonus structure.
- Company pension scheme.
- Uniform allowance.
- Generous staff discount.
- Career development opportunities within a prestigious and growing brand.
If you are a passionate retail leader who thrives in an environment where service, style, and substance matter, we’d be delighted to hear from you.
Assistant Store Manager employer: Loake
Contact Detail:
Loake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join retail groups on social media, and don’t be shy about reaching out to current employees at Loake. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for the brand! When you get the chance to chat with someone from Loake, make sure to express your love for their craftsmanship and heritage. Share your thoughts on their products and how you’d enhance the customer experience. It’s all about making a memorable impression!
✨Tip Number 3
Prepare for interviews by role-playing! Grab a mate and practice common interview questions, especially those related to leadership and customer service. This will help you articulate your experience and show how you can lead a team to deliver that exceptional customer experience Loake is known for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Loake family. Make sure to highlight your relevant experience and how you align with their values in your application.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Loake shine through! Share why you admire our heritage and craftsmanship, and how you can contribute to maintaining our exceptional standards.
Highlight Your Leadership Experience: Make sure to showcase your experience in leading teams. We want to see examples of how you've inspired and developed others in previous roles, especially in luxury or premium retail settings.
Demonstrate Your Customer-Centric Approach: We’re all about delivering an unparalleled customer experience. Use your application to illustrate how you've built lasting relationships with customers and created memorable shopping experiences in the past.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality come through in your writing. We want to get a sense of who you are and how you’ll fit into our team, so be authentic!
How to prepare for a job interview at Loake
✨Know the Brand Inside Out
Before your interview, dive deep into Loake's history and values. Understand their craftsmanship and what sets them apart in the luxury footwear market. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you inspired your team or improved customer service. Highlighting your ability to develop high-performing teams will resonate well with the interviewers.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss strategies you've implemented to build lasting customer relationships. Share any innovative ideas you have for enhancing the customer experience at Loake, as this role is all about delivering exceptional service.
✨Dress to Impress
Since you're applying for a premium brand, your personal presentation matters. Dress smartly and reflect the style and professionalism that Loake embodies. This will not only boost your confidence but also align with the brand's image during your interview.